CUSTOMER SERVICE REPRESENTATIVE

INTELCIA; Egypt (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading customer service provider is seeking an inbound customer service representative to handle calls and identify customer needs. The ideal candidate will have a strong command of English and excellent communication skills. This is an entry-level position that offers the opportunity to develop within a fast-paced environment. You will contribute to maintaining the highest quality of service and meet project objectives.

Qualifications

• Experience in telemarketing is desirable, specifically with inbound calls.
• Entry level position requiring strong communication skills.

Responsibilities

• Receiving incoming calls from customers.
• Actively listen to the callers to identify their needs.
• Analyze requests and direct them accordingly.

Skills

Perfect command of English

Excellent argumentation skills

Business logic

Real sense of listening

Uncompromising empathy

Job description

Overview

The inbound customer service representative is responsible for answering incoming calls from customers by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, he/she must also finalize sales. Reporting to the team manager, his/her main missions are to:

Responsibilities

• Receiving incoming calls from customers
• Actively listen to the callers
• Identify their needs, analyze their requests and direct them
• Maintain the highest quality of customer service
• Ensure that the quantitative and qualitative objectives of the project are met

Qualifications

• Perfect command of the English language, with good oral and written skills
• Excellent argumentation skills
• Business logic
• Real sense of listening
• Uncompromising empathy

Experience

Experience in telemarketing is desirable (inbound calls)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Outsourcing and Offshoring Consulting