Inbound Sales Representative

R+L Global Logistics; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

The Inbound Sales Representative role at R+L Global Logistics handles incoming inquiries and leads, converting them into sales by understanding customer needs and offering solutions. You will communicate via phone, email, or chat, and document interactions in the CRM to support effective follow-up.

We seek a candidate with a high school diploma, inside sales experience, strong communication skills, and a customer-service mindset.

Qualifications

• High School diploma or GED required.
• Call Center or Inside Sales experience preferred.
• Strong interpersonal skills to build rapport with clients.
• Excellent customer service orientation and problem handling.
• Motivated, energetic, coachable and quick to learn.
• Clear written and verbal communication with internal and external partners.
• Ability to multitask in a fast-paced environment with changing priorities.
• Proficient in Microsoft Office Suite.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Receive inbound prospect calls and inquiries and follow up on leads.
• Qualify customers and prospects; conduct market research for insights.
• Listen to customer needs and identify their requirements.
• Deliver tailored sales pitches and scripts to convert leads.
• Provide details about solutions and products; answer inquiries.
• Document customer details and transactions in CRM system.
• Build and maintain relationships to ensure satisfaction and loyalty.
• Collaborate with other departments to ensure smooth operations.
• Aim to achieve or exceed individual and team sales targets.
• Perform other duties as needed to support the organization.

Skills

Interpersonal skills

Customer service orientation

Self-motivation

Coachability

Communication skills

Multitasking

Microsoft Office proficiency

English fluency

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

The Inbound Sales Representative is responsible for handling incoming inquiries and leads, converting them into sales by understanding customer needs, providing solutions, and building relationships, typically through phone, email, or chat.

The Inbound Sales Representative responsibilities and essential job functions include, but are not limited to the following:

• Receive inbound prospect calls and inquiries, diligently follow up on company-generated sales leads through website traffic, social media, referrals, emails, or other communication methods.
• Proactively source potential customer data from various channels to qualify customers/prospects; conduct market research and surveys to collect insights about potential customer.
• Actively listen to potential customers, identifying their needs and challenges, and understanding their specific requirements.
• Use sales techniques to deliver effective sales pitches and scripts tailored to specific customer needs and interests, aiming to convert potential customers into active customers.
• Provide comprehensive details about solutions and products/services, addressing customer inquiries effectively.
• Accurately document customer details, responses, and transactional information, maintaining a meticulous log of interactions and lead progress in CRM system.
• Establish and maintain positive relationships with customers to foster trust and loyalty through prompt follow up to address any outstanding issues, provide updates, and ensure satisfaction.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Responsible for achieving or exceeding individual and team sales targets.
• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualifications, Knowledge, Skills, and Abilities:

• High School diploma, GED
• Call Center or Inside Sales experience highly desired
• Excellent interpersonal skills with the ability to build rapport with potential clients
• Strong customer service orientation and ability to handle customer inquiries effectively
• Self-motivated, with high energy and an engaging level of enthusiasm
• Anxious to learn and grow professionally. Coachable and can easily take direction.
• Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners
• Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service
• Proficient in Microsoft Office Suite
• Ability to read, write, and speak English fluently