Customer Service Representative - Inbound

Coulter Services; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Coulter Services in Tucson, AZ is seeking an Inbound Customer Service Representative to assist customers with inquiries and issues, handling calls with courtesy and clear communication.

You will resolve concerns promptly, build strong relationships, and provide solutions aligned with client and company objectives, contributing to overall customer satisfaction.

The role emphasizes teamwork and a proactive, empathetic approach to service excellence.

Qualifications

• Strong problem-solving abilities and adaptability to customer needs.
• Excellent communication skills to deliver clear and empathetic support.
• Ability to work effectively within a team-oriented environment.
• Focus on achieving high levels of customer satisfaction and service excellence.

Responsibilities

• Handle inbound calls to assist customers with inquiries and issues.
• Resolve customer concerns promptly, ensuring high satisfaction.
• Build and maintain strong customer relationships through effective communication.
• Provide solutions that align with client and company objectives.

Skills

Problem solving

Communication skills

Teamwork

Customer satisfaction

Job description

Role: Inbound Customer Service Representative

Responsibilities

• Handle inbound calls to assist customers with inquiries and issues.
• Resolve customer concerns promptly, ensuring high satisfaction.
• Build and maintain strong customer relationships through effective communication.
• Provide solutions that align with client and company objectives.

Qualifications & Skills

• Strong problem-solving abilities and adaptability to customer needs.
• Excellent communication skills to deliver clear and empathetic support.
• Ability to work effectively within a team-oriented environment.
• Focus on achieving high levels of customer satisfaction and service excellence.