Inbound Sales Qualification Specialist

SelectQuote, Inc.; South Carolina; Remote; USD 36,000 - 48,000; Full time

Job summary

SelectQuote is seeking confident, competitive, resilient, and coachable individuals to join our Qualifications Team as a Sales Qualification Associate (SQA). The SQA is the first sales contact for consumers who have expressed interest in SelectQuote's insurance products.

You will engage primarily with inbound prospects, understand their needs, communicate SelectQuote's value proposition, overcome objections, and qualify customers for transfer to a licensed insurance agent.

Qualifications

• Strong verbal communication, listening, and reading comprehension required.
• Ability to communicate clearly and conversationally over the phone.
• Comfortable handling rejection and objection, and staying motivated by goals.

Responsibilities

• Handle primarily inbound calls, averaging ~200 calls per day.
• Create an energetic, professional, conversational customer experience.
• Build rapport, ask questions, and understand customer needs.
• Explain SelectQuote's value proposition and qualify customers for transfer to a licensed agent.
• Handle objections and move qualified customers forward.
• Maintain engaging conversations and follow scripts without sounding robotic.
• Meet or exceed transfer goals and KPIs.
• Accept coaching and apply feedback to performance.
• Adapt to a fast-paced, high-volume environment.

Skills

Verbal communication

Active listening

Reading comprehension

Phone conversation

Objection handling

Goal-oriented

Sales experience (preferred)

Education

High school diploma or equivalent

Job description

SelectQuote is seeking confident, competitive, resilient, and coachable individuals to join our Qualifications Team as a Sales Qualification Associate (SQA). The SQA is the first sales contact for consumers who have expressed interest in SelectQuote's insurance products.

You will engage primarily with inbound prospects, understand their needs, communicate SelectQuote's value proposition, overcome objections, and qualify customers for transfer to a licensed insurance agent.