Inbound Sales Qualification Specialist

SelectQuote, Inc.; North Carolina; Remote; USD 32,000 - 42,000; Full time

Job summary

SelectQuote, Inc. is seeking confident, competitive, resilient, and coachable individuals to join our Qualifications Team as a Sales Qualification Associate (SQA).

The SQA is the first sales contact for consumers who have expressed interest in SelectQuote's insurance products. You will engage primarily with inbound prospects, understand their needs, communicate SelectQuote's value proposition, overcome objections, and qualify customers for transfer to a licensed insurance agent.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication, active listening, and reading comprehension skills.
• Ability to communicate clearly, confidently, and conversationally over the phone.
• Competitive, goal-oriented and motivated by measurable results.
• Previous sales, call center, inside sales, or other performance-based customer-facing experience preferred.
• Candidates should be prepared to clearly explain significant employment gaps, frequent job changes, or short-term/seasonal positions.
• Current insurance licenses are not eligible for this position.

Responsibilities

• Handle inbound calls, averaging ~200 calls per day.
• Create a confident, energetic, professional, and conversational customer experience.
• Build rapport, actively listen, ask effective questions, and understand customer needs.
• Explain SelectQuote's value proposition and qualify customers for transfer to a licensed agent.
• Handle and overcome objections, hesitation, and stalls to move qualified customers forward.
• Maintain conversational engagement and avoid unnecessary pauses or dead air.
• Follow heavily scripted conversations, processes, and instructions accurately while keeping conversations natural.
• Meet or exceed transfer goals and other performance-based KPIs.
• Accept coaching and demonstrate the ability to apply feedback.
• Adapt to changes and remain productive in a fast-paced, high-volume environment.

Skills

Verbal communication

Active listening

Reading comprehension

Phone communication

Objection handling

Goal-oriented

Call center experience

Education

High school diploma or equivalent

Job description

SelectQuote, Inc. is seeking confident, competitive, resilient, and coachable individuals to join our Qualifications Team as a Sales Qualification Associate (SQA).

The SQA is the first sales contact for consumers who have expressed interest in SelectQuote's insurance products. You will engage primarily with inbound prospects, understand their needs, communicate SelectQuote's value proposition, overcome objections, and qualify customers for transfer to a licensed insurance agent.