Inbound Sales Performance Leader

Wing Assistant; New York (NY); On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

Health insurance

PTO

Paid holidays

Paid sick leave

Company events

Job summary

Medium is hiring a Head of Sales Performance in New York to build and scale our inbound sales engine from first touch to close. You will create the tools, sequences, collateral, coaching systems, and standards that elevate every rep on the floor and personally step in when needed.

You will lead the inbound follow-up team, optimize processes with AI tools, coach across SDRs, Sales Associates, and Account Executives, and establish CRM hygiene, cadence standards, and performance targets aligned

Qualifications

• At least 4 years in inside sales or related roles.
• At least 2 years coaching a sales team.
• Proven ability to build sales systems and programs.
• Improve follow-up, pipeline conversion, and show rates.
• Strong understanding of inbound funnels and lead management.
• Excellent written and verbal English; able to work Pacific Time hours.

Responsibilities

• Build and own the inbound follow-up engine from first touch to close.
• Develop tools, sequences, collateral, coaching systems.
• Coach SDRs, Sales Associates, and Account Executives.
• Set cadence standards, CRM hygiene, and onboarding.
• Design and test follow-up sequences via email and chat.
• Manage channel partner lead handling and reporting.
• Review calls with a sales scorecard and calibrate standards.
• Own the knowledge base and ensure compliant customer-facing info.

Skills

Inside sales experience

Coaching

CRM discipline

Inbound funnels

Lead management

Data-driven performance

Sales sequences

Tools

HubSpot

Salesforce

Job description

Medium is hiring a Head of Sales Performance in New York to build and scale our inbound sales engine from first touch to close. You will create the tools, sequences, collateral, coaching systems, and standards that elevate every rep on the floor and personally step in when needed.

You will lead the inbound follow-up team, optimize processes with AI tools, coach across SDRs, Sales Associates, and Account Executives, and establish CRM hygiene, cadence standards, and performance targets aligned