Inbound Sales & Customer Support Specialist

Crystal Coast All Call; Havelock (NC); Remote; USD 21,000 - 30,000; Full time

Job summary

Crystal Coast All Call in North Carolina seeks skilled customer service agents to handle inbound sales and support, assist with product questions, and place or manage orders. The role requires empathy, stress resilience, and a customer-first approach.

You'll provide friendly, knowledgeable service, work on returns/replacements, and coordinate with vendors for shipping information, ensuring the best solutions for users.

Responsibilities

• Inbound sales, customer service and support
• Assisting customers with product questions
• Placing new orders
• Handling existing orders - returns / replacements
• Provide client-specific support
• Contacting vendors for shipping information
• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Provides knowledgeable, friendly and eloquent customer service
• Experience working with users to identify the best solution

Job description

Crystal Coast All Call in North Carolina seeks skilled customer service agents to handle inbound sales and support, assist with product questions, and place or manage orders. The role requires empathy, stress resilience, and a customer-first approach.

You'll provide friendly, knowledgeable service, work on returns/replacements, and coordinate with vendors for shipping information, ensuring the best solutions for users.