Customer Experience Specialist: Inbound Sales & Support

Crystal Coast All Call; Havelock (NC); Remoto; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

Crystal Coast All Call in North Carolina is seeking a customer service specialist to support inbound sales and product inquiries. You will assist customers with questions, place new orders, and manage returns or replacements, delivering friendly and informed service.

Ideal candidates demonstrate empathy, resilience under pressure, and the ability to coordinate with vendors for shipping details while maintaining client-specific solutions and high satisfaction levels.

Competenze

• Experience in inbound sales or customer service.
• Ability to handle product questions and order issues.
• Strong communication and empathy.

Mansioni

• Inbound sales and customer service.
• Assisting customers with product questions.
• Placing new orders.
• Handling returns/replacements.
• Provide client-specific support.
• Contacting vendors for shipping information.
• Demonstrating patience and stress-management.
• Providing knowledgeable, friendly service.
• Identifying best solutions with users.

Conoscenze

Inbound sales

Customer service

Order processing

Product knowledge

Problem solving

Strumenti

CRM software

Descrizione del lavoro

Crystal Coast All Call in North Carolina is seeking a customer service specialist to support inbound sales and product inquiries. You will assist customers with questions, place new orders, and manage returns or replacements, delivering friendly and informed service.

Ideal candidates demonstrate empathy, resilience under pressure, and the ability to coordinate with vendors for shipping details while maintaining client-specific solutions and high satisfaction levels.