Customer Success Specialist - 177502

Piper Companies; Durham (NC); Hybride; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental coverage

Paid time off

Paid holidays and sick leave

Résumé du poste

Piper Companies is seeking a Customer Success Specialist to support customers within the business services industry by providing exceptional service, resolving inquiries, and ensuring a positive customer experience. The role serves as a primary contact for customers, addressing concerns and building strong client relationships.

This position is hybrid in Durham, NC, 3 days per week, with hours from 9:00 am to 6:00 pm EST.

Qualifications

• Associates Degree or higher is required.
• Strong verbal and written communication skills.
• Experience handling a high volume of customer interactions.
• Proficiency with CRM platforms and Microsoft Office.

Responsabilités

• Handle inbound and outbound customer interactions via phone, email, and chat channels.
• Resolve customer inquiries, account issues, and service-related concerns promptly.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal departments to address customer needs.
• Educate customers on available services and account management tools.
• Meet established customer satisfaction, response time, and service quality metrics.

Connaissances

Verbal communication

Written communication

Multitasking

Problem-solving

CRM proficiency

MS Office proficiency

Formation

Associates Degree or higher

Outils

CRM platforms

Microsoft Office

Description du poste

Piper Companies is seeking a Customer Success Specialist to support customers within the business services industry by providing exceptional service, resolving inquiries, and ensuring a positive customer experience. The Customer Success Specialist will serve as a primary point of contact for customers, helping to address concerns, provide product and service information, and build strong client relationships. The Customer Success Specialist role requires you to work hybrid in Durham, NC 3 days per week and work the hours of 9-6 pm EST.

Responsibilities of the Customer Success Specialist:

• Handle inbound and outbound customer interactions via phone, email, and chat channels.
• Resolve customer inquiries, account issues, and service-related concerns in a timely manner.
• Maintain accurate records of customer interactions within CRM systems.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal departments to address customer needs and improve service delivery.
• Educate customers on available services, processes, and account management tools.
• Meet established customer satisfaction, response time, and service quality metrics.

Requirements of the Customer Success Specialist:

• 2+ years of customer service, customer success, call center, help desk, or client support experience.
• Strong verbal and written communication skills.
• Experience handling a high volume of customer interactions while maintaining professionalism.
• Proficiency with CRM platforms and Microsoft Office applications.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Associates Degree or higher is required!

Compensation for the Customer Success Specialist:

• $20-$23 per hour
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.

Keywords:

Customer Success Specialist, Customer Service Representative, Client Support, Customer Support, Call Center, Contact Center, Inbound Calls, Outbound Calls, Customer Retention, Customer Satisfaction, CRM, Account Management, Client Relations, Customer Experience, Help Desk Support, Non-Technical Support, Issue Resolution, Escalation Management, Phone Support, Email Support, Service Excellence, Customer Engagement, Administrative Support, Data Entry, Relationship Management

This job opens for applications on 10/30/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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