Inbound Sales BDC Agent - Book Showroom Appointments

PowerHouse Automotive Group; Sylvester (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term disability, Life and AD&D,

401(k) retirement plan

Paid time off and paid holidays

Employee vehicle and service discounts

Performance-based incentives

Training and growth opportunities

Job summary

Powerhouse Automotive Group, located in Central Georgia, is seeking a Sales BDC Agent to be the first point of contact for customers requesting vehicle information. You will manage inbound and outbound sales communications, convert leads into showroom appointments, and support the sales team with a professional, brand-aligned customer experience across digital and phone channels.

The role requires strong communication, CRM familiarity, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Experience with CRM systems and digital communications.
• Authorized to work in the United States.
• High school diploma or equivalent preferred.
• Experience in BDC, call center, retail sales, or customer service preferred.

Responsibilities

• Respond promptly and professionally to inbound sales inquiries via phone, email, text, website, and third-party lead sources.
• Make outbound follow-up calls to internet, phone, and marketing-generated leads.
• Schedule, confirm, and manage sales appointments for the showroom sales team.
• Maintain accurate and detailed customer records in the dealership CRM system.
• Coordinate closely with sales managers and sales consultants to ensure smooth customer handoff and appointment readiness.
• Meet or exceed daily, weekly, and monthly activity, contact, and appointment-setting goals.
• Represent Powerhouse Automotive Group with a professional, positive, and customer-focused approach.
• Adhere to all company policies, compliance standards, and customer privacy requirements.
• Participate in training, coaching, and team meetings to continuously improve results.

Skills

Strong communication

Customer service mindset

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Computer literacy

Job description

Powerhouse Automotive Group, located in Central Georgia, is seeking a Sales BDC Agent to be the first point of contact for customers requesting vehicle information. You will manage inbound and outbound sales communications, convert leads into showroom appointments, and support the sales team with a professional, brand-aligned customer experience across digital and phone channels.

The role requires strong communication, CRM familiarity, and the ability to multitask in a fast-paced environment.