Sales BDC Agent

Ford Albany; Sylvester, Northern (GA, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term disability, Life and AD&D,

401(k) retirement plan

Paid time off and paid holidays

Employee vehicle and service discounts

Performance-based incentives

Training and growth opportunities

Job summary

Powerhouse Automotive Group is seeking a Sales BDC Agent to be the first point of contact for customers seeking vehicle purchases. You will manage inbound and outbound communications, convert leads to showroom appointments, and support the sales team across digital and phone channels.

Join a fast-growing, people-first organization with a focus on performance, integrity, and community. Training is provided to develop strong customer relationships and a brand-aligned experience.

Qualifications

• Strong verbal and written communication skills.
• Comfortable communicating via phone, text, email, and digital platforms.
• Ability to multitask and stay organized in a fast-paced environment.
• Customer-focused mindset with professional demeanor.
• Reliable attendance and strong work ethic.
• Authorized to work in the United States.

Responsibilities

• Respond promptly to inbound sales inquiries via phone, email, text, website, and third-party sources.
• Make outbound follow-up calls to internet, phone, and marketing-generated leads.
• Schedule, confirm, and manage showroom sales appointments.
• Maintain accurate customer records in the dealership CRM system.
• Follow up with customers who have not yet visited the dealership.
• Coordinate with sales managers and consultants for smooth handoffs.
• Meet or exceed daily, weekly, and monthly activity goals.
• Represent the company with a professional, positive customer experience.
• Adhere to all company policies and privacy requirements.
• Participate in training and team meetings to improve results.

Skills

Communication skills

CRM systems

Multitasking

Customer-focused

Attendance reliability

Work authorization (US)

Pre-employment screening

BDC / call center experience

Retail sales / customer service

Education

High school diploma or equivalent

Job description

Description

Powerhouse Automotive Group | Central Georgia

Powerhouse Automotive Group is a fast-growing, people-first automotive organization built on performance, integrity, and community—investing in our people as we modernize the dealership experience and create clear career paths.

The Sales BDC Agent serves as the first point of contact for customers inquiring about vehicle purchases. This role is responsible for managing inbound and outbound sales communications and converting leads into high-quality showroom appointments. The Sales BDC Agent plays a critical role in driving traffic, supporting the sales team, and delivering a professional, engaging, and brand-aligned customer experience across all digital and phone channels.

Perks and Benefits

• Medical, dental, and vision insurance
• Short-term disability, Life and AD&D, and supplemental insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Employee vehicle and service discounts
• Performance-based incentives
• Training and growth opportunities

Essential Duties and Responsibilities

• Respond promptly and professionally to inbound sales inquiries via phone, email, text, website, and third-party lead sources.
• Make outbound follow-up calls to internet, phone, and marketing-generated leads.
• Schedule, confirm, and manage sales appointments for the showroom sales team.
• Maintain accurate and detailed customer records in the dealership CRM system.
• Conduct follow-up communications with customers who have not yet visited the dealership.
• Coordinate closely with sales managers and sales consultants to ensure smooth customer handoff and appointment readiness.
• Meet or exceed daily, weekly, and monthly activity, contact, and appointment-setting goals.
• Represent Powerhouse Automotive Group with a professional, positive, and customer-focused approach.
• Adhere to all company policies, compliance standards, and customer privacy requirements.
• Participate in training, coaching, and team meetings to continuously improve results.

Requirements

Qualifications & Experience

• Strong verbal and written communication skills.
• Comfortable communicating with customers via phone, text, email, and digital platforms.
• Ability to multitask, stay organized, and prioritize effectively in a fast-paced environment.
• Customer-focused mindset with a professional and positive demeanor.
• Reliable attendance and strong work ethic.
• Comfortable using CRM systems, phones, and basic computer applications.
• Must be authorized to work in the United States.
• Able to pass a pre-employment screening, as applicable.
• High school diploma or equivalent preferred.
• Previous experience in BDC, call center, retail sales, or customer service preferred.
• On-the-job training provided for candidates with strong communication skills and drive.

Work Environment & Schedule

• Dealership or centralized BDC environment.
• Schedule may include mornings, evenings, or weekends based on business needs.

What This Role Requires

• Ability to sit at a workstation and use a computer and phone for extended periods.
• Ability to focus on detail-oriented tasks while handling multiple customer interactions.
• Ability to perform essential job functions with or without reasonable accommodation.

Powerhouse Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or any other protected status as outlined by federal, state, or local laws. We are committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process.