Inbound Returns & Reverse Logistics Advisor

Go Fractional; Austin (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

Kendra Scott is seeking a detail-oriented Reverse Logistics Advisor to manage ecommerce returns and exchanges in our Austin distribution center. You will work with Receiving and Reverse Logistics teams to open, sort, and process refunds, ensuring timely credits in line with policy.

Ideal candidates have strong communication skills, experience with SAP and Excel, and a collaborative mindset to support Inventory Control and leadership with workload planning.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proven ability to deliver consistent results and execute effectively.
• Strong organizational and time-management skills.
• Excellent communication skills with a proactive, problem-solving attitude.

Responsibilities

• Organize and label incoming returns following established guidelines.
• Collaborate with the Receiving and Reverse Logistics team to open and sort incoming returns.
• Process refunds and charges based on customer requests and return policies.
• Deliver exceptional customer service by ensuring timely processing of credits in line with departmental standards.
• Meet transactional completion deadlines in accordance with company accounting guidelines.
• Track and report quantifiable product feedback from web returns to Customer Service and Receiving and Reverse Logistics leadership.
• Work with Inventory Control to ensure accurate handling and management of inventory.
• Communicate workload status and balance effectively with leadership.

Skills

Stakeholder collaboration

Problem solving

Teamwork

Excellent communication

Education

Bachelor's degree or equivalent

Tools

SAP

Microsoft Excel

Outlook

Job description

Kendra Scott is seeking a detail-oriented Reverse Logistics Advisor to manage ecommerce returns and exchanges in our Austin distribution center. You will work with Receiving and Reverse Logistics teams to open, sort, and process refunds, ensuring timely credits in line with policy.

Ideal candidates have strong communication skills, experience with SAP and Excel, and a collaborative mindset to support Inventory Control and leadership with workload planning.