Interim Inbound Operations Advisor

Go Fractional; Austin (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

Kendra Scott is seeking a detail-oriented Reverse Logistics Advisor to manage ecommerce returns and exchanges in our Austin distribution center. You will work with Receiving and Reverse Logistics teams to open, sort, and process refunds, ensuring timely credits in line with policy.

Ideal candidates have strong communication skills, experience with SAP and Excel, and a collaborative mindset to support Inventory Control and leadership with workload planning.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proven ability to deliver consistent results and execute effectively.
• Strong organizational and time-management skills.
• Excellent communication skills with a proactive, problem-solving attitude.

Responsibilities

• Organize and label incoming returns following established guidelines.
• Collaborate with the Receiving and Reverse Logistics team to open and sort incoming returns.
• Process refunds and charges based on customer requests and return policies.
• Deliver exceptional customer service by ensuring timely processing of credits in line with departmental standards.
• Meet transactional completion deadlines in accordance with company accounting guidelines.
• Track and report quantifiable product feedback from web returns to Customer Service and Receiving and Reverse Logistics leadership.
• Work with Inventory Control to ensure accurate handling and management of inventory.
• Communicate workload status and balance effectively with leadership.

Skills

Stakeholder collaboration

Problem solving

Teamwork

Excellent communication

Education

Bachelor's degree or equivalent

Tools

SAP

Microsoft Excel

Outlook

Job description

Position Overview

At Kendra Scott, our Distribution Center is essential to our operations, and we're seeking a detail-oriented individual for a dynamic role as a Reverse Logistics Advisor. Reporting to the Inbound Operations Associate Manager, you will be responsible for processing ecommerce returns and exchanges.

Key Accountabilities

• Organize and label incoming returns following established guidelines.
• Collaborate with the Receiving and Reverse Logistics team to open and sort incoming returns.
• Process refunds and charges based on customer requests and return policies.
• Deliver exceptional customer service by ensuring timely processing of credits in line with departmental standards.
• Meet transactional completion deadlines in accordance with company accounting guidelines.
• Track and report quantifiable product feedback from web returns to Customer Service and Receiving and Reverse Logistics leadership.
• Work with Inventory Control to ensure accurate handling and management of inventory.
• Communicate workload status and balance effectively with leadership.

Knowledge, Skills, and Abilities

• Ability to collaborate and influence diverse internal and external stakeholders.
• Strong problem-solving skills with a focus on recommending process improvements and providing potential solutions.
• Team-oriented mindset to achieve shared goals.
• Proficiency in relevant computer systems (SAP, Microsoft Excel, Outlook).
• Database management experience is preferred.
• Accurate processing of transactional data.
• Excellent written, verbal, and professional communication skills.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proven ability to deliver consistent results and execute effectively.
• Strong organizational and time-management skills.
• Excellent communication skills with a proactive, problem-solving attitude.
• Growth mindset with a desire to learn, adapt, and embrace new ideas.
• Commitment to our core values of Family, Fashion, and Philanthropy.

Position Type: Part Time
Location: Austin, Texas 78744
Workplace Type: On-site
Division: Distribution