Senior Reverse Logistics Leader – Returns & Recovery

INSPYR Solutions; Georgetown (TX); On-site; USD 150,000 - 170,000; Full time

Job summary

INSPYR Solutions in Georgetown, TX is seeking an experienced Reverse Logistics Manager to lead reverse supply chain operations in a fast-paced manufacturing environment. You will oversee returns, RMA processing, repairs, refurbishment, warranty recovery, and product disposition.

The ideal candidate will partner with Supply Chain, Operations, Quality, Manufacturing, Engineering, Finance, and Customer Service to improve recovery rates, cut costs, and ensure an excellent customer experience.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business, Operations Management, Engineering, or a related field.
• 7+ years of progressive experience in reverse logistics, supply chain, manufacturing operations, warehouse management, or a related function.
• 3+ years of leadership experience managing teams and operational processes.
• Hands-on experience with RMA, warranty, repair, refurbishment, returns, or product recovery operations.
• Strong understanding of inventory management, warehouse operations, transportation, and supply chain processes.
• Experience working with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar systems.
• Advanced Excel and data analysis skills.
• Strong project management, problem-solving, and stakeholder management capabilities.

Responsibilities

• Lead reverse logistics operations including returns, RMA, repairs, refurbishment, warranty claims, asset recovery, and product disposition.
• Develop and manage end-to-end RMA processes for customers and internal stakeholders.
• Ensure returned products and materials are received, inspected, processed, and dispositioned efficiently.
• Oversee quarantine inventory and disposition decisions.
• Maximize inventory recovery through repair, refurbishment, component harvesting, resale, recycling, or redeployment.
• Partner with Finance and Supply Chain to reduce inventory write-offs and obsolete inventory costs.
• Maintain accurate inventory transactions and reconciliation within ERP and warehouse systems.
• Partner with Quality, Engineering, and Manufacturing teams to identify root causes of product failures and return trends.
• Manage customer escalations related to returns, warranty, and product recovery.
• Develop KPIs and dashboards around return volumes, cycle times, failure trends, recovery rates, costs, and customer impact.
• Drive process improvements using Lean, Six Sigma, and continuous improvement methodologies.
• Manage relationships with third-party logistics providers, repair vendors, carriers, recyclers, and service partners.
• Lead, coach, and develop reverse logistics team members while establishing clear performance expectations.

Skills

Reverse logistics experience

Leadership experience

RMA & warranty operations

Inventory management

Excel & data analysis

Project management

Stakeholder management

Education

Bachelor's degree in SCM / Logistics / Engineering

Tools

SAP

Oracle

Microsoft Dynamics

Job description

INSPYR Solutions in Georgetown, TX is seeking an experienced Reverse Logistics Manager to lead reverse supply chain operations in a fast-paced manufacturing environment. You will oversee returns, RMA processing, repairs, refurbishment, warranty recovery, and product disposition.

The ideal candidate will partner with Supply Chain, Operations, Quality, Manufacturing, Engineering, Finance, and Customer Service to improve recovery rates, cut costs, and ensure an excellent customer experience.