Global Reverse Logistics Coordinator - Data-Driven Impact

Amazon Inc.; Antioch (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Amazon.com Services LLC is seeking a Reverse Logistics Coordinator to support non-inventory movement of technology returns across GRO sites worldwide. You will manage the ticketing queue, coordinate with carriers, vendors, and internal teams, and drive timely resolutions while upholding service levels.

The role requires strong communication, data extraction from Excel/Access/SQL, and the ability to create actionable insights from metrics to improve shipping and returns processes.

Qualifications

• High school diploma or equivalent.
• 1+ years of Microsoft Office products and applications experience.
• Flexibility to work weekends, nights, and holidays.
• Ability to lift up to 49 pounds and perform physical tasks.
• Work 40 hours/week, with potential overtime.

Responsibilities

• Maintain reverse logistics ticketing queue and provide timely resolutions.
• Communicate with external carriers and internal teams to resolve issues.
• Generate ad hoc reports using Excel, Access, and SQL.
• Develop and share performance metrics and dashboards.
• Identify process improvements to increase efficiency in transportation operations.

Skills

Communication skills

Microsoft Office familiarity

Data analysis

Education

High school diploma

Tools

Excel

Access

SQL

Word

Outlook

Job description

Amazon.com Services LLC is seeking a Reverse Logistics Coordinator to support non-inventory movement of technology returns across GRO sites worldwide. You will manage the ticketing queue, coordinate with carriers, vendors, and internal teams, and drive timely resolutions while upholding service levels.

The role requires strong communication, data extraction from Excel/Access/SQL, and the ability to create actionable insights from metrics to improve shipping and returns processes.