Inbound Customer Service Patient Representative

Mlm Hearing; Parsippany-Troy Hills (NJ); In loco; USD 42.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with matching

Health, dental, and vision insurance

Life insurance (employer paid)

AD&D

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Legal Insurance

Pet Insurance

Descrizione del lavoro

MLM Hearing, LLC seeks an inbound customer service representative in Parsippany, NJ to deliver high-level support and generate appointments using scripted guidance. You will manage customer information in the CRM and collaborate with clinical staff to ensure smooth patient interactions.

The role requires 2+ years of call center experience, strong communication skills, and proficiency with MS Word/Excel. Schedule is Monday–Friday with occasional Saturday coverage; comprehensive benefits are

Competenze

• 2+ years of call center experience
• Proven track record of delivering exceptional customer service
• Intermediate proficiency in MS Word and Excel
• Typing proficiency and computer savvy
• Must have reliable transportation to commute to Parsippany, NJ Monday through Friday

Mansioni

• Provide high level customer service with graceful, high-level, pleasant conversations
• Answer various questions regarding hearing health and set appointments with the guidance of a script
• Rebuttal and probe to retain client base
• Collect, record, and accurately maintain pertinent consumer information, using a CRM system
• Answer returned inbound calls as needed after initial outbound contact
• Handle inbound, lead generation, email correspondence, web correspondence and chat
• Maintain quality service by following SOPs
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Learn and understand basic industry knowledge
• Collaborate with Patient-Facing Clinical staff and hearing care professionals
• Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Conoscenze

Multitasking

Phone etiquette

Interpersonal communication

Time management

Problem solving

Team player

Self-motivation

Strumenti

MS Word

MS Excel

Descrizione del lavoro

• Location 35 Waterview Blvd., Suite 205,Parsippany, NJ, 07054,United States
• Base Pay $20.00 - $24.00 / Hour
• Other Compensation Commision Eligible
• Job Category Customer Service, Contact Center Operations, Customer Support

Contact information

• Name Kyle Fiore
• Phone [phone]

Description

Inbound Customer Service Patient Representatives provides a high level of customer service while generating appointments by answering incoming calls working in a premier contact center.

The role includes utilizing the customer management software to manage and track the results of contacts

Key Responsibilities:

• Provide high level customer service with graceful, high-level, pleasant conversations
• Answer various questions regarding hearing health and set appointments with the guidance of a script
• Rebuttal and probe to retain client base
• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
• Answer returned inbound calls as needed after initial outbound contact
• Handle inbound, lead generation, email correspondence, web correspondence and chat
• Maintain quality service by following organizational standard operating procedures
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Learn and understand basic industry knowledge
• Collaborate with Patient-Facing Clinical staff and hearing care professionals
• Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Requirements:

• 2+ years of call center experience
• Proven track record of delivering exceptional customer service
• Intermediate proficiency in MS Word and Excel
• Typing proficiency and computer savvy
• Must have reliable transportation to commute to Parsippany, NJ Monday through Friday

Skills:

• Multitask using various applications simultaneously
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
• Ability to understand the customer’s requirements promptly and present solutions that meet their needs.
• Excellent interpersonal communication skills
• Ability to multitask and manage time in a fast-paced environment
• Skilled in handling objections and rejection
• High proficiency with written correspondence
• Highly motivated and receptive to coaching
• Strong problem-solving and organizational skills
• Team Player
• Self-sufficient and passionate about success

Additional Responsibilities:

May take on additional responsibilities and tasks to support the growth and success of the team and organization.

Schedule:

40 hours per week, Monday – Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs.

Every other Saturday from 9:00 a.m. - 5:30 p.m. with one day off between Monday and Friday.

Compensation:

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance -employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off
• Legal Insurance
• Pet Insurance

MLM Hearing, LLC is proud to be an Equal Opportunity Employer and we support and depend on the diversity of our staff.