In-Office Member Services Specialist – CRM Driven

Heathos LLC.; Holmdel Township (NJ); Híbrido; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Heathos LLC in Holmdel, NJ is seeking a Customer Service Representative to handle incoming calls from members, providers and agents, review CRM data, and escalate issues per standard procedures. You will organize daily activities to meet production and quality goals, respond to support requests, and collaborate across departments to improve customer care.

The role requires a high school diploma, prior phone support experience, and strong communication skills; in-office work with a

Formación

• High school diploma or equivalent.
• Prior phone customer service experience.
• Experience using CRM to track interactions.

Responsabilidades

• Answer incoming phone inquiries from Members, Providers and Agents.
• Pull and review information in our CRM system.
• Escalate calls to partners per standard procedures.
• Organize daily activities to meet organizational goals.
• Work to exceed published production and quality targets.
• Respond to customer support requests as needed.
• Assist Supervisor with tasks to support customers.
• Answer product-related questions politely and promptly.
• Collaborate across departments to support customers.
• Identify ways to improve customer support.

Conocimientos

CRM experience

Phone support

Multitasking

Communication

Educación

High school diploma

Herramientas

CRM software

Descripción del empleo

Heathos LLC in Holmdel, NJ is seeking a Customer Service Representative to handle incoming calls from members, providers and agents, review CRM data, and escalate issues per standard procedures. You will organize daily activities to meet production and quality goals, respond to support requests, and collaborate across departments to improve customer care.

The role requires a high school diploma, prior phone support experience, and strong communication skills; in-office work with a