Inbound Operations Lead — Guest Experience & Efficiency

Target; Brentwood (MO); On-site; USD 30,000 - 52,000; Full time

Job summary

Target in Brentwood, MO is seeking an Inbound Operations Team Leader to oversee daily inbound activities and lead a team of hourly associates on a store floor. The role focuses on delivering a guest-first experience and maintaining efficient operations.

You will manage workload, coach team members, and drive toward sales goals while supporting company promises of benefits and a strong team culture.

Qualifications

• Guest service fundamentals and experience building a guest-first culture on your team.
• Retail business fundamentals, including department sales trends, inventory management, pricing and promotions strategies.
• Planning department daily/weekly workload to support business priorities and deliver sales goals.
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating and retaining talent.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
• Understanding sales goals and plans, and executing daily/weekly workload to deliver department and store sales goals and guest engagement.

Skills

Guest service

Retail fundamentals

Workload planning

Team leadership

Job description

Target in Brentwood, MO is seeking an Inbound Operations Team Leader to oversee daily inbound activities and lead a team of hourly associates on a store floor. The role focuses on delivering a guest-first experience and maintaining efficient operations.

You will manage workload, coach team members, and drive toward sales goals while supporting company promises of benefits and a strong team culture.