Inbound Member Service Rep – Financial Center

American First Credit Union; Brea (CA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

Life insurance

Long term disability and AD&D

401(K) plan with employer match

Paid holidays

Vacation

Sick leave

Tuition reimbursement

Job summary

American First Credit Union in Brea, CA is seeking a Customer Service focused Contact Center Representative to handle inbound member inquiries and provide friendly, solution-driven service. You will identify member needs and refer appropriate products and services to enhance their financial well-being.

The role emphasizes strong communication, dependability, and the ability to thrive in a fast-paced environment, with a schedule Mon-Fri and onsite work in Brea.

Qualifications

• 1 year experience in sales/customer service environment.
• 1 year experience answering phones in a fast-paced environment preferably in financial industry.
• 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.
• Excellent communication and Member service advisory skills.
• Ability to work in a fast-paced environment.
• Spanish speaking preferred but not required

Responsibilities

• This role is primarily answering inbound phone calls and providing our members excellent service while referring products and services based on their needs.

Skills

Customer service

Phone handling

Communication skills

Sales awareness

Fast-paced environment

Bilingual (Spanish preferred)

Job description

American First Credit Union in Brea, CA is seeking a Customer Service focused Contact Center Representative to handle inbound member inquiries and provide friendly, solution-driven service. You will identify member needs and refer appropriate products and services to enhance their financial well-being.

The role emphasizes strong communication, dependability, and the ability to thrive in a fast-paced environment, with a schedule Mon-Fri and onsite work in Brea.