Member Service Contact Center Representative 1

American First Credit Union; Brea (CA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

Life insurance

Long term disability and AD&D

401(K) plan with employer match

Paid holidays

Vacation

Sick leave

Tuition reimbursement

Job summary

American First Credit Union in Brea, CA is seeking a Customer Service focused Contact Center Representative to handle inbound member inquiries and provide friendly, solution-driven service. You will identify member needs and refer appropriate products and services to enhance their financial well-being.

The role emphasizes strong communication, dependability, and the ability to thrive in a fast-paced environment, with a schedule Mon-Fri and onsite work in Brea.

Qualifications

• 1 year experience in sales/customer service environment.
• 1 year experience answering phones in a fast-paced environment preferably in financial industry.
• 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.
• Excellent communication and Member service advisory skills.
• Ability to work in a fast-paced environment.
• Spanish speaking preferred but not required

Responsibilities

• This role is primarily answering inbound phone calls and providing our members excellent service while referring products and services based on their needs.

Skills

Customer service

Phone handling

Communication skills

Sales awareness

Fast-paced environment

Bilingual (Spanish preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Contact Center Representative 1

Contact Center Full Time Brea, CA, US

30+ days ago Requisition ID: 1220

Salary Range: $19.64 To $24.56 Hourly

MEMBER SERVICE (CONTACT CENTER) REPRESENTATIVE

As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career.

We are a $1.3 Billion financial institution located in Brea, CA looking for a Contact Center Representative with excellent customer service skills, initiative and a desire to work in a team setting.

Summary

As a Contact Center Representative, you are responsible for providing Excellent Service to new and existing Members that call in to our Contact Center. Your ability to help the member solve issues and identify solutions that meet their needs is crucial to your success. Recent customer service/sales experience within a contact center preferred.

This role is primarily answering inbound phone calls and providing our members excellent service while referring products and services based on their needs.

Salary Range: $19.64 To $24.56 Hourly

The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase Management will determine the appropriate compensation within the compensation range based on experience and education.

Qualifications

• 1 year experience in sales/customer service environment.
• 1 year experience answering phones in a fast-paced environment preferably in financial industry.
• 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.
• Excellent communication and Member service advisory skills.
• Ability to work in a fast-paced environment.
• Spanish speaking preferred but not required

Schedule

ONSITE Position Mon-Fri 9:20am-6:05 pm

Safe and Secure Since 1952. At American First, our allegiance is to the Member. As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services. We offer excellent benefits: medical, dental, vision, paid life, Long term disability and AD&D insurance, generous 401(K) plan with employer match, financial advisor, free banking, discounts on consumer loans, paid holidays, vacation, sick, flexible spending accounts, tuition reimbursement, special recognition programs and much more.

To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx

We perform thorough background and credit check.

American First Credit Union is an EEO/AA/Disability/Vets Employer