Inbound Insurance Agent - CX & Upsell Specialist

MCI Careers; Idaho; Teletrabalho; USD 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Resumo da oferta

MCI Careers is looking for motivated individuals for a Customer Service role in Idaho. Candidates will handle inbound and outbound customer communications, resolve support issues, and ensure a best-in-class customer experience. Applicants must possess a high school diploma, excellent communication skills, and be customer service oriented. MCI offers competitive compensation and a range of benefits including paid time off, health coverage, and career growth opportunities.

Qualificações

• Must be 18 years of age or older.
• Basic understanding of Windows operating system.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsabilidades

• Handle inbound and outbound contacts in a courteous manner.
• Utilize knowledge base to accurately answer customer questions.
• Listen to customers and resolve their issues.

Conhecimentos

Excellent organizational skills

Written and oral communication skills

Ability to type swiftly

Basic knowledge of Microsoft Office Suite

Customer service oriented

Strong team orientation

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

MCI Careers is looking for motivated individuals for a Customer Service role in Idaho. Candidates will handle inbound and outbound customer communications, resolve support issues, and ensure a best-in-class customer experience. Applicants must possess a high school diploma, excellent communication skills, and be customer service oriented. MCI offers competitive compensation and a range of benefits including paid time off, health coverage, and career growth opportunities.