Inbound Insurance Sales Qualification Associate

SelectQuote, Inc.; Town of Texas (WI); Remote; USD 36,000 - 48,000; Full time

Job summary

SelectQuote, Inc. is seeking a Sales Qualification Associate to be the first sales contact for consumers evaluating insurance products. You will handle inbound calls, uncover needs, explain the value proposition, overcome objections, and qualify customers for transfer to licensed agents.

This is an unlicensed, high-volume sales role focused on meeting measurable goals and ongoing coaching. Successful associates may have opportunities to advance into additional sales roles.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication, active listening, and reading comprehension skills.
• Ability to communicate clearly, confidently, and conversationally over the phone.
• Ability to think on your feet and respond appropriately to customer concerns.
• Comfortable handling rejection and overcoming objections.
• Competitive, goal-oriented, and motivated by measurable results.
• Previous sales, call center, inside sales, or other performance-based customer-facing experience preferred.
• Demonstrated reliability and consistent employment history preferred.
• Candidates should be prepared to clearly explain significant employment gaps, frequent job changes, or short-term/seasonal positions.
• Current insurance licenses are not eligible for this position

Responsibilities

• Handle primarily inbound calls, averaging approximately 200 calls per day.
• Create a confident, energetic, professional, and conversational customer experience.
• Build rapport, actively listen, ask effective questions, and understand customer needs.
• Explain SelectQuote's value proposition and qualify customers for transfer to a licensed agent.
• Handle and overcome objections, hesitation, and stalls to move qualified customers forward.
• Maintain conversational engagement and avoid unnecessary pauses or dead air.
• Follow heavily scripted conversations, processes, and instructions accurately while keeping conversations natural.
• Meet or exceed transfer goals and other performance-based KPIs.
• Accept coaching and demonstrate the ability to apply feedback.
• Adapt to changes and remain productive in a fast-paced, high-volume environment.

Skills

Verbal communication

Active listening

Reading comprehension

Phone conversation

Objection handling

Goal orientation

Performance-driven

Coachable

Reliability

Education

High school diploma or equivalent

Job description

SelectQuote, Inc. is seeking a Sales Qualification Associate to be the first sales contact for consumers evaluating insurance products. You will handle inbound calls, uncover needs, explain the value proposition, overcome objections, and qualify customers for transfer to licensed agents.

This is an unlicensed, high-volume sales role focused on meeting measurable goals and ongoing coaching. Successful associates may have opportunities to advance into additional sales roles.