Inbound Customer Support Specialist

Abertis Mobility Services; Atlanta (GA); Presencial; USD 32 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO (Paid Time Off)

Medical, Dental, & Vision Insurance

Holiday Pay

FSA, HSA, 401K plans

Resumo da oferta

Emovis is seeking a Customer Service Representative to handle high-volume inbound calls in a fast-paced, structured environment. You will navigate multiple systems in real time, follow scripts and verification processes with accuracy, and document interactions clearly.

The role requires a High School Diploma and at least 6 months of customer service experience, plus strong typing and computer skills. Training is provided, with performance expectations and shifts including Saturdays.

Qualificações

• 6 months of customer service experience.
• Ability to type notes into customer accounts.
• Computer skills, working in various platforms, etc.
• Recognize, apply and explain your product or service knowledge.

Responsabilidades

• Handle a high volume of inbound calls in a structured, fast-paced environment.
• Navigate multiple systems while speaking with customers in real time.
• Follow specific scripts and verification processes with high accuracy.
• Document every interaction clearly and completely during or immediately after the call.
• Manage difficult or frustrated customers while maintaining professionalism and control.
• Apply SOPs exactly as trained — consistency is critical to quality scores.
• Complete accurate call documentation within required timeframes while maintaining call flow.

Conhecimentos

Customer service

Typing

Computer skills

Product knowledge

Formação académica

High School Diploma

Descrição da oferta de emprego

Emovis is seeking a Customer Service Representative to handle high-volume inbound calls in a fast-paced, structured environment. You will navigate multiple systems in real time, follow scripts and verification processes with accuracy, and document interactions clearly.

The role requires a High School Diploma and at least 6 months of customer service experience, plus strong typing and computer skills. Training is provided, with performance expectations and shifts including Saturdays.