Inbound CSR Specialist - Fast-Paced, High-Volume Support

Emovis

Atlanta (GA)

On-site

USD 32,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

PTO (Paid Time Off)

Holiday Pay

401K plans

Job summary

Emovis, expanding its USA footprint with call centers and customer-facing centers, seeks Customer Service Representatives to handle high-volume inbound calls in a fast-paced environment. You will navigate multiple systems, follow scripts, and document interactions with accuracy.

Training lasts three weeks with strict attendance and weekend shifts. The role emphasizes quality scores, adherence to schedules, and professional handling of frustrated customers while applying SOPs consistently as

Qualifications

High School Diploma is required.
6 months of customer service experience.
Ability to type notes into customer accounts.
Computer skills, working in various platforms, etc.
Recognize, apply and explain your product or service knowledge.

Responsibilities

Handle a high volume of inbound calls in a structured, fast-paced environment.
Navigate multiple systems while speaking with customers in real time.
Follow specific scripts and verification processes with high accuracy.
Document every interaction clearly and completely during or immediately after the call.
Manage difficult or frustrated customers while maintaining professionalism and control.
Apply SOPs exactly as trained — consistency is critical to quality scores.
Complete accurate call documentation within required timeframes while maintaining call flow.