Customer Service Specialist: 1st Call Resolution & CRM Data

Emser Tile; Houston (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Emser is seeking a customer service and operations support specialist to handle inquiries, update data, and set up new accounts. You will document interactions in CRM, verify information, and maintain confidentiality of sensitive data.

Applicants should have at least 2 years in customer service or sales support, strong communication, and a willingness to flex into warehouse duties as needed by the Operations Team. High school diploma required.

Qualifications

• Minimum 2 years of experience providing operations, sales and customer service support in a sale, retail or distribution environment.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment at all times.
• Excellent interpersonal communication skills.
• High school diploma or equivalent.

Responsibilities

• Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus.
• Handle, research, and resolve phone inquiries/requests from customers.
• Track and document customer contacts into CRM systems with clear notes.
• Obtain and verify information by phone or online, using professional phone techniques.
• Complete follow-up work related to customer inquiries.
• Set up new accounts and explain product differences to identify customer needs.
• Maintain confidentiality of customer accounts.
• Occasional travel to customer locations as directed by DC Management.

Skills

Customer service

Interpersonal communication

Detail oriented

Professional demeanor

Flex into warehouse

Education

High school diploma

Tools

Outlook

Excel

Job description

Emser is seeking a customer service and operations support specialist to handle inquiries, update data, and set up new accounts. You will document interactions in CRM, verify information, and maintain confidentiality of sensitive data.

Applicants should have at least 2 years in customer service or sales support, strong communication, and a willingness to flex into warehouse duties as needed by the Operations Team. High school diploma required.