Bilingual Inbound Customer Care Specialist

Emovis US, Inc.; Orlando (FL); On-site; USD 45,847,000 - 48,712,000; Full time

Benefits offered by this job

PTO

Holiday Pay

FSA

HSA

401K plans

Job summary

Emovis US, Inc. is hiring two Customer Service roles in the United States. The English-speaking representatives earn $16/hour with performance incentives, while bilingual English/Spanish representatives earn $17/hour plus incentives.

Training consists of 3 weeks of full-time, 10:00 AM to 6:30 PM sessions, with attendance strongly emphasized. You'll handle a high volume of inbound calls, navigate multiple systems, and follow scripts to deliver accurate documentation and quality service.

Qualifications

• At least 6 months of customer service experience.
• High School Diploma required.
• Ability to type notes into customer accounts.
• Computer skills across multiple platforms.
• Recognize and explain product or service knowledge.

Responsibilities

• Handle a high volume of inbound calls in a structured, fast-paced environment.
• Navigate multiple systems while speaking with customers in real time.
• Follow specific scripts and verification processes with high accuracy.
• Document every interaction clearly and completely during or immediately after the call.
• Manage difficult or frustrated customers while maintaining professionalism and control.
• Apply SOPs exactly as trained — consistency is critical to quality scores.
• Complete accurate call documentation within required timeframes while maintaining call flow.

Skills

Customer service

Typing

Multitasking

Communication

Education

High School Diploma

Job description

Emovis US, Inc. is hiring two Customer Service roles in the United States. The English-speaking representatives earn $16/hour with performance incentives, while bilingual English/Spanish representatives earn $17/hour plus incentives.

Training consists of 3 weeks of full-time, 10:00 AM to 6:30 PM sessions, with attendance strongly emphasized. You'll handle a high volume of inbound calls, navigate multiple systems, and follow scripts to deliver accurate documentation and quality service.