Customer Experience Specialist – Tolling & Payments

Emovis; Florida; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Flexible work schedule

Mentorship and growth opportunities

Job summary

Emovis in Florida seeks a detail-oriented tolling assistant to support daily operations. You will handle customer inquiries, process transactions, and reconcile records while maintaining strict confidentiality.

The role emphasizes accuracy in data entry and the ability to explain complex information clearly to customers. The position offers a collaborative environment with opportunities for mentorship and growth within the tolling operations team.

Qualifications

• Six months SunPass and/or Tolling knowledge is preferred.
• Customer service experience required; must communicate clearly in writing and verbally.
• Effective problem-solving skills with attention to detail.
• Experience using Vector application.
• Ability to convey complex information in a clear, concise manner to customers.
• Data entry speed/accuracy requirements may apply.
• Computer function competency and basic clerical tasks.

Responsibilities

• Ensure excellent internal communication to support a customer-centric operation.
• Reconcile records and payments; balance at end of day.
• Help manage transponder inventory and fulfillment processes.
• Cash handling and PCI compliance adherence.
• Respond to tolling or administration inquiries and disputes.
• Review electronic documents and service requests.
• Follow standard operating procedures for processing transactions via mainframe or web apps.
• Maintain confidentiality and disseminate information only to authorized individuals.
• Provide excellent customer service.
• Perform other duties as required.

Skills

SunPass knowledge

Customer service

Written and verbal communication

Problem solving

Vector application

Data entry speed/accuracy

Clerical tasks/Computer literacy

Education

High School Diploma or GED Equivalent

Tools

Vector application

Job description

Emovis in Florida seeks a detail-oriented tolling assistant to support daily operations. You will handle customer inquiries, process transactions, and reconcile records while maintaining strict confidentiality.

The role emphasizes accuracy in data entry and the ability to explain complex information clearly to customers. The position offers a collaborative environment with opportunities for mentorship and growth within the tolling operations team.