Bilingual Inbound Support Specialist (English/Spanish)

Abertis Mobility Services; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO

Medical, Dental & Vision Insurance

Holiday Pay

FSA/401(k) Plans

Job summary

Emovis is seeking fully bilingual English/Spanish Customer Service Representatives to support our customers in a fast-paced contact center environment.

You will handle a high volume of inbound calls, navigate multiple systems, follow scripts, and document interactions with accuracy during a structured 3-week training program. Shifts require punctual attendance and adherence to performance metrics.

Qualifications

• Bilingual in English and Spanish required.
• Minimum 6 months of customer service experience.
• Strong communication and documentation skills.
• Ability to type notes into customer accounts accurately.

Responsibilities

• Handle a high volume of inbound calls in English and Spanish.
• Navigate multiple systems while interacting with customers in real time.
• Follow scripts and verification processes with high accuracy.
• Document every interaction clearly during or after the call.
• Manage difficult customers while maintaining professionalism.
• Apply SOPs as trained with consistent call flow.

Skills

Bilingual English/Spanish

Customer service experience

Education

High School Diploma

Tools

CRM systems

Job description

Emovis is seeking fully bilingual English/Spanish Customer Service Representatives to support our customers in a fast-paced contact center environment.

You will handle a high volume of inbound calls, navigate multiple systems, follow scripts, and document interactions with accuracy during a structured 3-week training program. Shifts require punctual attendance and adherence to performance metrics.