Inbound Customer Support Agent — Flexible Scheduling & Growth

Enterprise Call Center; Hattiesburg (MS); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Aflac supplemental insurance

MDLive telehealth

Performance incentives

Career advancement paths

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands. You will assist customers with questions, service requests, account needs, and product support, using guided systems to ensure accuracy and brand alignment.

We offer paid training, flexible scheduling after certification, a stable W2 employment structure, and opportunities for advancement into QA or leadership roles. A high school diploma and US work authorization are required.

Qualifications

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Familiarity with phone-based or computer-based support environments.

Responsibilities

• Handle inbound customer interactions for major brands.
• Assist customers with questions, service requests, and account needs.
• Provide product support with accuracy and brand alignment.
• Use guided systems and resources to deliver high-quality care.
• Support schedule flexibility after certification and growth opportunities.

Skills

Strong communication

Active listening

Independent worker

Time management

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands. You will assist customers with questions, service requests, account needs, and product support, using guided systems to ensure accuracy and brand alignment.

We offer paid training, flexible scheduling after certification, a stable W2 employment structure, and opportunities for advancement into QA or leadership roles. A high school diploma and US work authorization are required.