Inbound Customer Support Agent - Flexible Scheduling & Growth

Enterprise Call Center; Casper (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance (Aflac)

Telehealth access

Career advancement opportunities

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, and product support. You will use guided systems to deliver high-quality care while maintaining professionalism and brand alignment.

The role offers schedule flexibility after certification and structured onboarding with paid training, aiming for growth into further opportunities within the company.

Qualifications

• High school diploma or GED
• Must be at least 18 years old
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules
• Preferred: prior call center or customer service experience
• Bilingual (Spanish/English) preferred but not required
• Familiarity with phone-based or computer-based support environments

Responsibilities

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Schedule flexibility after certification

Skills

Clear communication

Active listening

Detail-oriented

Independent work

Education

High school diploma or GED

Tools

Computer applications & web tools

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, and product support. You will use guided systems to deliver high-quality care while maintaining professionalism and brand alignment.

The role offers schedule flexibility after certification and structured onboarding with paid training, aiming for growth into further opportunities within the company.