Customer Support Agent — Paid Training & Growth

Enterprise Call Center; Raleigh (NC); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

Aflac insurance

Paid time off

Job summary

Genesis Call Center is hiring Call Center Representatives for inbound customer support from the United States. This full-time role offers hourly pay and requires a high school diploma, 18+ eligibility, and US work authorization.

Training follows client certification with potential for schedule flexibility after certification. Prior call center experience is a plus, bilingual in Spanish/English is preferred but not required.

Qualifications

• High school diploma or GED required.
• Excellent communication and active listening skills.
• Ability to follow detailed processes and meet performance expectations.

Responsibilities

• Handle inbound customer interactions for major brands.
• Provide accurate information and resolve service requests.
• Use guided systems to deliver high-quality customer care.
• Maintain professionalism and brand alignment in all interactions.

Skills

Communication skills

Active listening

Education

High School Diploma or GED

Job description

Genesis Call Center is hiring Call Center Representatives for inbound customer support from the United States. This full-time role offers hourly pay and requires a high school diploma, 18+ eligibility, and US work authorization.

Training follows client certification with potential for schedule flexibility after certification. Prior call center experience is a plus, bilingual in Spanish/English is preferred but not required.