Customer Support Agent - Flexible Schedule, Paid Training

Enterprise Call Center; Lawton (OK); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Aflac supplemental insurance

MDLive telehealth access

Performance-based incentives

Career advancement pathways

Job summary

Genesis Call Center is hiring Call Center Representatives to handle inbound customer interactions for major brands. This Full-time role offers paid training after certification and a structured onboarding process, with options for schedule flexibility once certified.

As a U.S.-based employer, we provide a stable W2 employment structure, performance incentives, and opportunities for advancement into QA or leadership roles.

Qualifications

• High school diploma or GED.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• W2 employment structure with payroll, protections, and stability.
• Paid time off and optional supplemental insurance (Aflac).
• Household telehealth access through MDLive.
• Access to performance-based incentives.
• Career advancement pathways into support, QA, and leadership roles.

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
• Deliver flexible scheduling options after certification and pursue growth within the organization.

Skills

Communication

Active listening

Detail oriented

Independence

Bilingual (Spanish/English)

Education

High School Diploma

Job description

Genesis Call Center is hiring Call Center Representatives to handle inbound customer interactions for major brands. This Full-time role offers paid training after certification and a structured onboarding process, with options for schedule flexibility once certified.

As a U.S.-based employer, we provide a stable W2 employment structure, performance incentives, and opportunities for advancement into QA or leadership roles.