Inbound Phone Support Agent – Customer Service

Enterprise Call Center; Columbus (GA); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

W2 employment structure

Paid time off

Supplemental insurance (Aflac)

Household telehealth (MDLive)

Performance-based incentives

Career advancement paths

Job summary

Genesis Call Center is seeking a Customer Support Representative to handle inbound interactions for major brands via phone. This full-time role requires a high school diploma and being at least 18, with US work authorization and residency restrictions noted.

You will use guided systems to deliver high-quality customer care, maintain professionalism, and align with brand standards. The position offers structured onboarding, training, and opportunities for advancement, with schedule flexibility

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

Responsibilities

• Handle inbound interactions for major brands via phone, assisting customers with questions, service requests, account needs and product support.
• Use guided systems to deliver high-quality customer care while maintaining professionalism and brand alignment.
• Follow certification and onboarding steps to enable servicing customers.

Skills

Communication skills

Active listening

Computer skills

Independence

Bilingual (optional)

Education

High school diploma or GED

Tools

CRM software

Job description

Genesis Call Center is seeking a Customer Support Representative to handle inbound interactions for major brands via phone. This full-time role requires a high school diploma and being at least 18, with US work authorization and residency restrictions noted.

You will use guided systems to deliver high-quality customer care, maintain professionalism, and align with brand standards. The position offers structured onboarding, training, and opportunities for advancement, with schedule flexibility