Client Support Specialist (Phone & Admin)

Service Legends; Des Moines (IA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Holidays

Job summary

Service Legends in Des Moines, IA is seeking a Customer Service Agent to be the first point of contact for clients, handling phone support, scheduling, and delivering a positive client experience. The role adapts with seasonal needs, requiring strong communication, accuracy, and the ability to manage changing priorities.

Ideal candidates have excellent phone etiquette, 2+ years in customer service, and comfort switching between phone work and administrative tasks while maintaining high-quality

Qualifications

• High school diploma or equivalent is required.
• 2+ years of customer service experience.
• Excellent phone etiquette and professional communication across high-volume interactions.
• Ability to switch between phone support and administrative tasks as needed.

Responsibilities

• Answer incoming client calls professionally and create a positive experience.
• Listen to client needs, ask effective questions, and direct to the right department.
• Schedule, reschedule, and confirm service and maintenance appointments.
• Perform outbound calls for confirmations, follow-up, and initiatives.
• Document interactions and appointment details accurately in systems.
• Maintain accurate records and support organizational tasks as needed.

Skills

Customer service

Phone etiquette

Adaptability

Organizational skills

Attention to detail

MS Word

MS Excel

ServiceTitan

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Service Legends in Des Moines, IA is seeking a Customer Service Agent to be the first point of contact for clients, handling phone support, scheduling, and delivering a positive client experience. The role adapts with seasonal needs, requiring strong communication, accuracy, and the ability to manage changing priorities.

Ideal candidates have excellent phone etiquette, 2+ years in customer service, and comfort switching between phone work and administrative tasks while maintaining high-quality