Bilingual Customer Service Representative

Healthcare Support Staffing; Long Beach (CA); On-site; USD 14,774 - 21,042; Full time

Job summary

A national healthcare recruiting firm based in Long Beach, CA is seeking a full-time call center representative. This role involves processing payments and responding to a high volume of inbound calls from members and providers daily. Candidates should have a high school diploma and prior call center experience, particularly in a healthcare setting. The position offers a pay of $13/hr with opportunities for growth and a structured training program. If interested, contact the listed recruiting professional for consideration.

Qualifications

• High school diploma or equivalent required.
• Must have prior experience in a call center or customer service.
• Experience with health plans or assisting members is a plus.

Responsibilities

• Process premium payments and take inbound calls.
• Handle a high volume of 50-60 calls from members and providers daily.
• Verification of eligibility and achievement of performance goals.
• Assist members with marketplace coverage questions.

Skills

Call center experience

Customer service experience

Health plan experience

Education

HS Diploma/GED

Job description

• Full-time

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Daily Responsibilities:

• Will be taking inbound calls and processing premium payments.
• Respond to high volume of inbound calls daily, 50-60 calls from members and providers
• Achieve individual performance goals as it relates to call center objectives
• Verification of eligibility

Qualifications

• HS Diploma/GED
• Must have call center/customer service experience
• Experience assisting members with questions and setting them up with marketplace coverage, health plan/managed care experience!

Additional Information

Hours: Monday-Saturday, 40 hours a week, staggered 8 hour shifts between 5am-8pm (3 weeks of training)

Pay rate: $13/hr

Interested in being considered?

If you are interested in applying to this position, please contact Jeff St Louis at 407-636-7030x223 and click the Green I’m Interested Button to email your resume.