Inbound Customer Service Representative

Rutherfordcoc; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Rutherfordcoc is seeking a full-time, on-site team member to handle inbound calls from members, providers, and healthcare staff. You will assist with benefits, eligibility, referrals, and claims, using training materials to provide accurate information. The role requires a calm, helpful demeanor and dependable attendance, with full training provided.

Weekend and evening availability is required as this is a full-time, in-office position. Healthcare experience is welcome but not required.

Qualifications

• High school diploma or GED required.
• Ability to use a computer and work across multiple screens.
• Calm, helpful approach even when frustrated.
• Dependable attendance and a willingness to learn.
• Ability to complete a background check.

Responsibilities

• Answer inbound calls from members, providers, and healthcare staff.
• Help with questions about benefits, eligibility, referrals, and claims.
• Use training materials to find accurate answers.
• Take ownership of each question and explain the next step.
• Collaborate with team and supervisor for complex issues.

Skills

Customer service

Phone communication

Multi-tasking

Education

High school diploma or GED

Tools

Computer literacy

Job description

Spindale, NC | Full-time | On-site | Inbound calls

Be the person who helps someone find their next step. When a member, provider, or healthcare staff member calls with a question, you'll listen, find the right information, and help them move forward with confidence. If you're patient, comfortable using a computer, and enjoy solving problems, we'll teach you the healthcare side.

What you'll do

Answer inbound calls from members, providers, and healthcare staff.

Help with questions about benefits, eligibility, referrals, and claims.

Use training materials and job aids to find accurate answers.

Take ownership of each question and explain the next step clearly.

Work with your team and supervisor when an issue needs more support.

What you'll bring

A high school diploma or GED.

Basic computer skills and the ability to work across multiple screens.

A calm, helpful approach, even when someone is frustrated.

Dependable attendance and a willingness to learn.

Ability to complete a background check.

Healthcare experience is welcome, but it isn't required.

Schedule:

This is a full-time, in-office role. Must have weekend and evening availability.