Bilingual Call Center Customer Service Representative

Jimmy Jazz; Spartanburg (SC); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

Paid time off

Company holidays

401K with company match

Quarterly incentive

Job summary

ReGenesis Health Care in Spartanburg, SC is hiring a Bilingual Call Center Customer Service Representative. You will provide excellent personalized service to inbound and outbound calls and perform translation for patients as needed, ensuring clear communication between patients, caregivers and healthcare staff.

You will log visits, verify demographic details and help patients schedule appointments. This full-time, non-exempt role requires a high school diploma and at least one year of customer

Qualifications

• Completion of high school or equivalent.
• 1+ year of customer service experience.
• Excellent written and oral communication in English & Spanish.
• Healthcare setting experience preferred.
• Proficient data entry and PC skills.

Responsibilities

• Greet customers and announce the healthcare facility name in a clear, professional tone.
• Build effective relationships with coworkers, supervisors, patients and the public.
• Answer calls, schedule medical/dental appointments in the EHS system or transfer as needed.
• Register/update patient demographics in the system daily.
• Maintain patient confidentiality and call center compliance.
• Retrieve messages from scheduling voicemail and return calls promptly.
• Take messages accurately and address emergencies immediately.
• Explain the sliding fee program and required documentation for visits.
• Keep a neat, organized workspace.
• Navigate practice management/Electronic Health Software confidently.

Skills

Bilingual English/Spanish

Education

High school

Job description

• Location 945 E. Main Street,Spartanburg, SC, 29302,United States


• Base Pay $18.00 - $20.00 / Year


• Average Bonus $20,000.00


• Employee Type FT Non-Exempt


• Required Degree High school

Description

Bilingual Call Center Customer Service Representative

Overview:

See yourself starting a new career journey? As a Bilingual Call Center Customer Service Representative at ReGenesis Health Care, you play an essential role by providing excellent personalized customer service to each inbound or outbound customer call. You will provide translation services as needed for patients. Excellent pay up to $20.00 an hour based upon experience with excellent full-time benefits and quarterly incentive.

Duties and Responsibilities:

• Professionally greets all customers/clients announcing name of healthcare facility in a clear and professional tone.


• Demonstrate the ability to establish and maintain effective, productive relations with coworkers, supervisors, patients and public.


• Answer incoming calls, makes both medical and dental appointments in the EHS system or transfer the caller to appropriate extensions.


• Register and/or update patient’s demographic information into the patients record daily.


• Always maintain patient confidentiality. Maintain call center confidentiality and code of compliance,


• Strive to retrieve messages from both Central Scheduling voice mail and person voice mail hourly and return calls to patient in a timely manner.


• Accurately and completely take messages and ensures appropriate person immediately addresses emergency calls.


• Inform patient of sliding fee program and the proper documentation they will need to bring at the time of visit.


• Maintain a neat/well organized work area.


• Working knowledge of personal computers and ability to navigate through practice management/electronic health software applications.

Benefits and Perks:

• Medical, dental, vision, and life insurance (Eligible first of month following hire date)


• 18 paid days off, including your birthday.


• 9 1/2 paid company holidays.


• 401K with Company Match.


• Agency wide \"Quarterly Incentive\" (Elligible after 90 days)

Requirements

• Completion of high school or equivalent.


• 1 or more years of customer service experience.


• Excellent written and oral communication skills in English & Spanish.


• Experience working in a healthcare setting is preferred.


• Familiarity with telephone techniques and skills


• Ability to utilize PC keyboard efficiently and accurately. Proficient data entry skills.