Emergency Care Representative – Customer Service – Spindale, North Carolina

Fusion BPO Services Ltd; Spindale (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation with attendance-based incentives

Career development opportunities

Supportive in-office team environment

Job summary

Fusion BPO Services Ltd is hiring an Emergency Care Representative in Spindale, North Carolina. In this customer service role, you will support customers connected to an emergency care system, handling inquiries from first responders and ensuring a seamless experience. Ideal candidates will have previous experience in customer service, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Join our supportive team and make a meaningful impact in this important role.

Qualifications

• Previous experience in customer service or collections.
• Must type 30 WPM.
• Experience working with billing systems.

Responsibilities

• Handle incoming calls from customers, including first responders.
• Assist with resolving billing discrepancies and technical support.
• Maintain confidentiality of information while multitasking.

Skills

Excellent interpersonal skills

Attention to detail

Strong communication skills

Problem-solving skills

Tools

CRM systems

Call center software

Job description

Looking for customer service jobs in Spindale, NC, where your work truly matters? Fusion CX is hiring an Emergency Care Representative – Customer Service Associate at our Spindale, North Carolina office. In this role, you will support customers connected to an emergency care system through our partnership with a leading telecommunications provider. This call center job in North Carolina offers the opportunity to assist customers who rely on critical communication services. If you are calm under pressure, detail-oriented, and passionate about helping others, this role allows you to make a meaningful impact while building your career in customer support.

Job Description:

About the Role As an emergency care representative, you will handle incoming calls from customers, including first responders and emergency personnel, assisting with a range of service needs. From resolving billing discrepancies and processing payments to handling technical support and line transfers. Remember, your role is central to ensuring a seamless and professional customer experience. This in-office position requires reliability, attention to detail, and the ability to multitask in a secure, fast-paced environment.

Key Responsibilities

• Must have excellent interpersonal and customer service skills
• Must be highly reliable and able to work a consistent schedule
• Ability to multitask while receiving inbound calls
• Work in a secure and paperless environment
• Ability to maintain the confidentiality of information
• Ability to speak clearly with good verbal communication skills
• Ability to record relevant information correctly and completely

Job Requirements:

• Previous experience in customer service or collections, preferably within the telecommunications industry
• Must type 30 WPM
• Experience navigating CRM and billing systems
• Ability to meet performance metrics, including ORS scores, call quality, and attendance
• Strong communication skills with the ability to listen actively and provide solutions based on customer needs
• Proficiency in using call center software, CRM systems, and standard office tools
• Good problem-solving skills and the ability to handle complex customer inquiries

Why Join Fusion CX?

At Fusion CX Spindale, we combine operational excellence with a deep respect for the human experience. Here, your role is not just about resolving calls but about restoring confidence and delivering care to those who serve.

• Competitive compensation with attendance-based incentives
• A supportive in-office team environment focused on service excellence
• Career development opportunities within one of the fastest-growing customer experience companies
• A people‑first culture that values resilience, collaboration, and professional growth
• The opportunity to contribute to a service that supports emergency personnel and first responders

If you are searching for customer service jobs in Spindale, NC, call center jobs in North Carolina, or customer support roles in the telecommunications industry, this is your opportunity to build a rewarding career while making a meaningful impact. Join Fusion CX in Spindale, North Carolina, and become the trusted voice of support when it matters most. Apply today.