Healthcare Support Associate: Empathy-Driven In-Office Role

Fusion BPO Services Ltd; North Carolina; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training and development

Collaborative work environment

Career advancement opportunities

Job summary

Fusion BPO Services Ltd in Spindale, North Carolina is hiring a Healthcare Customer Service Associate to assist members with healthcare-related inquiries. This role requires strong customer service skills, active listening, and problem-solving abilities to navigate complex situations effectively.

The associate will provide clarity and build trust with members seeking assistance with their healthcare benefits. Join an inclusive team focused on making a meaningful impact in healthcare customer support.

Qualifications

• Minimum 1 year of customer service experience required; healthcare experience preferred.
• Previous experience supporting Medicare or healthcare benefit programs preferred.
• Ability to communicate compassion and professionalism during interactions.

Responsibilities

• Serve as the primary point of contact for healthcare-related inquiries.
• Respond to calls and written communications concerning benefits and eligibility.
• Investigate customer concerns and provide accurate resolutions.

Skills

Strong customer service skills

Excellent active listening

Problem-solving abilities

Verbal and written communication skills

Ability to manage complex customer situations

Education

High School Diploma or equivalent

Job description

Fusion BPO Services Ltd in Spindale, North Carolina is hiring a Healthcare Customer Service Associate to assist members with healthcare-related inquiries. This role requires strong customer service skills, active listening, and problem-solving abilities to navigate complex situations effectively.

The associate will provide clarity and build trust with members seeking assistance with their healthcare benefits. Join an inclusive team focused on making a meaningful impact in healthcare customer support.