Patient Resource Representative

AdventHealth; Fletcher (NC); Remote; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Fletcher, North Carolina, is seeking a Remote Call Center Specialist to support inbound patient inquiries and appointment scheduling while living in the surrounding NC area for occasional in-person trainings.

The role requires exceptional English communication, strong computer skills, and experience with EMR and telephony in a healthcare setting. Day shift, full-time with remote work options necessary for local coordination.

Qualifications

• High School diploma or equivalent.
• 1+ medical office experience preferred.
• Experience with internet-based applications and web browsers.
• Familiarity with electronic medical records (EMR) systems.
• Call center/clinic telephony experience preferred.

Responsibilities

• Handle a high volume of inbound calls (80–130 per day) in a courteous, professional manner.
• Troubleshoot issues and provide accurate information to callers.
• Assist callers with provider selection, scheduling, and patient preparation for visits.
• Schedule appointments and help patients access the patient portal.
• Relay prescription refill requests to clinic staff and coordinate communication across departments.
• Maintain proficiency with computer systems and communication tools.

Skills

Customer service

Computer skills

English communication

Second language

Internet-based applications

EMR systems

Call center telephony

Call center experience

Education

High School or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

895 Howard Gap Rd

City:

Fletcher

State:

North Carolina

Postal Code:

28732

Job Description:

Shift: Mon-Fri 8am-5pm

Location: Remote (Must live in surrounding NC area for occasional in person meetings and training)

• Answers a high volume of inbound calls, averaging 80-130 calls per day. Responds to calls politely, professionally, and efficiently.
• Maintains a calm demeanor while handling stressful interactions, and troubleshoots problems and concerns.
• Accesses a variety of resources for accurate, complete, and appropriate management of calls.
• Assists callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment.
• Schedules new and established patient appointments and assists patients with patient portal access.
• Communicates prescription refill requests and other messages to clinic staff. Develops an excellent working relationship with departments, clinic, and medical staff to facilitate patient communication and care.
• Maintains a strong working knowledge of all computer systems and communication tools.

Knowledge, Skills, and Abilities:

• Excellent Customer Service skills; [Required]
• Strong computer skills; [Required]
• Excellent English communication and writing skills; [Required]
• Proficiency in a second language; [Preferred]
• Experience with internet-based applications; [Required]
• Knowledge of and experience with electronic medical records programs; [Required]
• Call center/Clinic telephony experience; [Required]
• Call Center experience; [Preferred]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ medical office experience [Preferred]
• Medical training [Preferred]
• With internet-based applications; [Required]
• With web browsers [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.64 - $25.03

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.