Emergency Services Support Agent (In-Office)

Fusion BPO Services Ltd; Spindale (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation and attendance-based incentives

Opportunities to grow

Supportive team environment

Job summary

A leading customer service company in Spindale is seeking a Customer Service Associate to support emergency care-related inquiries. This role requires excellent communication skills and the ability to multitask in a fast-paced environment while ensuring a professional customer experience. The ideal candidate should have prior customer service experience and be committed to service excellence. Apply now to join a mission-driven team making an impact!

Qualifications

• Previous experience in customer service or collections, preferably in telecommunications.
• Must type 30 WPM.
• Experience navigating CRM and billing systems.
• Ability to meet performance metrics and maintain call quality.

Responsibilities

• Handle incoming calls from customers, assisting with service needs.
• Resolve billing discrepancies and process payments.
• Maintain confidentiality of information.

Skills

Excellent interpersonal and customer service skills

Good verbal communication skills

Problem-solving skills

Ability to listen actively

Tools

CRM systems

Call center software

Standard office tools

Job description

A leading customer service company in Spindale is seeking a Customer Service Associate to support emergency care-related inquiries. This role requires excellent communication skills and the ability to multitask in a fast-paced environment while ensuring a professional customer experience. The ideal candidate should have prior customer service experience and be committed to service excellence. Apply now to join a mission-driven team making an impact!