Inbound Customer Service Agent - Consumer Relations (Remote)

Lensa; Nashville (TN); Remote; USD 35,000 - 37,000; Full time

Job summary

A leading company in the appliance industry is seeking an Inbound Customer Service Agent to provide exceptional service. This remote position involves resolving customer issues, advocating for the consumer, and ensuring satisfaction. Ideal candidates will have strong communication skills and a passion for helping others. Join a team that values inclusion and offers career growth opportunities.

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• 1 year of Call-Center experience required.
• 2 years of Escalated Customer Service experience required.

Responsibilities

• Resolve escalated customer service issues.
• Follow up with customers via phone, email, or text.
• Coordinate with stakeholders to resolve issues.

Skills

Effective communication

Problem-solving

Organizational skills

Active listening

Education

High School Diploma or GED

Tools

Windows-based programs

Job description

Inbound Customer Service Agent - Consumer Relations (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Job Description

How You'll Create Possibilities

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. Your role is to create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments for reasonable and satisfactory resolutions. This position offers an excellent opportunity for those wanting to positively impact the owner's experience and start an exciting career!

• We offer a base rate of $17.00/hour + incentives based on your quality scores — paid weekly.
• Training requires a 10-week full-time shift Monday-Friday 8:30 AM - 5:00 PM (CST).
• After training, you will work an 8-hour shift between 7:00 AM to 6:00 PM (CST), Monday through Friday.

After 10 weeks of training, you will utilize multiple Windows-based programs and internal applications to:

• Take ownership of resolving escalated customer concerns, including capturing all facts surrounding complaints, following outlined steps, managing data, and responding to inquiries.
• Follow up with customers via phone, email, or text to resolve appliance-related concerns and close cases successfully.
• Find creative solutions that serve the best interest of customers and GE Appliances when negotiating and implementing concessions.
• Coordinate with stakeholders such as zones, dispatchers, technicians, etc., to resolve issues.
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Manager.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands with compliance, integrity, and adherence to policies.

Position Requirements

What You'll Bring to Our Team

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Effective communication skills in English
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to multitask effectively
• Ability to handle high-volume calls while managing multiple applications
• Previous experience working from home (preferred)

Soft Skills

• Passion for helping customers and problem-solving
• Flexibility and ability to work independently and follow directions
• Active listening and questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability, critical thinking, and teamwork orientation
• Ability to remain calm and empathetic during challenging interactions

Remote Work Environment Requirements

• Remote work is subject to business needs; otherwise, a standard office environment
• Reliable internet connection with Ethernet; no Satellite, Pre-paid, or DSL connections
• Internet Speed Requirements: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher

Our Culture

We focus on our People and Culture, emphasizing inclusion and diversity (I&D). We aim to create an environment where everyone feels valued, connected, and empowered to contribute, while adapting to the needs of our workforce and communities. Our Zero Distance philosophy fosters engagement, belonging, and connection, emphasizing retention and a deeply connected organization.

GE Appliances is a trust-based organization offering flexible work arrangements to balance individual, team, and organizational needs. We are an Equal Opportunity Employer and participate in E-Verify. For accommodations, contact [e-mail].