Inbound Customer Service Agent – Consumer Relations (Remote)

GE Appliances, a Haier company; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an enthusiastic Inbound Customer Service Agent to join their remote team. This role offers a unique opportunity to advocate for customers, resolving escalated issues and enhancing their experience with innovative home appliances. As a part of a company that values collaboration and continuous improvement, you will enjoy comprehensive training, flexible work arrangements, and a supportive culture focused on employee well-being. If you have a passion for customer service and a problem-solving mindset, this position is an exciting career start for you.

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities

Paid time off

Medical, dental, vision, and prescription benefits

401(k) with company match

Disability and life insurance

Employee discounts

Tuition reimbursement

Gym memberships

Career growth opportunities

Qualifications

• 1+ year of call-center experience required.
• 2+ years of escalated customer service experience preferred.

Responsibilities

• Resolve escalated customer concerns and document cases.
• Negotiate solutions benefiting customers and the company.
• Ensure customer satisfaction before case closure.

Skills

Effective communication in English

Strong written and verbal skills

Moderate to advanced computer skills

Customer-focused problem-solving mindset

Conflict resolution

Negotiation skills

Time management

Adaptability

Education

High School Diploma or GED

Job description

Inbound Customer Service Agent – Consumer Relations (Remote)

Join us as an Inbound Customer Service Agent – Consumer Relations (Remote) at GE Appliances, a Haier company.

At GE Appliances, we aim to make “good things, for life.” As the fastest-growing appliance company in the U.S., we are powered by creators, thinkers, and makers who believe in innovation and continuous improvement. We value our people and encourage exploration, discovery, and collaboration.

Since 1990, Advanced Services Inc. (ASI) has provided excellent customer service to GE Appliances consumers, fostering a culture of employee recognition and career development. We are committed to creating happiness and well-being in every home.

Opportunities are available for candidates residing in Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits from day 1
• 401(k) with company match
• Disability, life insurance
• Employee discounts, tuition reimbursement, gym memberships
• Career growth opportunities

Position Details

Role: Inbound Customer Service Agent – Consumer Relations (Remote)

Locations: Multiple US locations including Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD.

Job Description

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues, creating outstanding experiences for GE Appliance consumers. You will advocate internally to find satisfactory resolutions, impacting customer satisfaction positively. This role offers an exciting career start for those passionate about customer service.

Compensation & Training

• Base rate of $17.00/hour plus incentives based on quality scores, paid weekly.
• 10-week full-time training (Monday-Friday, 8:30 AM - 5:00 PM CST).
• Post-training, work shifts between 7:00 AM and 6:00 PM CST, Monday-Friday.

Responsibilities

• Resolve escalated customer concerns, document cases, and follow resolution steps.
• Follow up via phone, email, or text to close cases effectively.
• Negotiate and find creative solutions benefiting customers and GE Appliances.
• Coordinate with stakeholders to resolve issues.
• Gather and surface customer concerns with suggested resolutions.
• Ensure customer satisfaction before case closure.
• Adhere to schedules, policies, and values with integrity.

Minimum Requirements

• High School Diploma or GED
• At least 1-year call-center experience
• At least 2-years escalated customer service experience
• Effective communication in English
• Strong written and verbal skills
• Moderate to advanced computer skills
• Excellent organizational and multitasking abilities
• Experience working from home preferred

Soft Skills

• Customer-focused, problem-solving mindset
• Flexible, independent, goal-oriented
• Active listening and questioning skills
• Conflict resolution, negotiation, time management
• Adaptability, critical thinking, teamwork
• Empathy and composure in challenging situations

Remote Work Requirements

• Reliable internet with Ethernet connection (no Satellite, Pre-paid, DSL)
• Internet Speed: Ping ≤50 Mbps, Download ≥50 Mbps, Upload ≥15 Mbps

Our Culture

We prioritize our People and Culture, emphasizing inclusion, diversity, engagement, and belonging. We support flexible work arrangements to help employees balance work and life. GE Appliances is an Equal Opportunity Employer and participates in E-Verify. For accommodations, contact [e-mail].

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Manufacturing