Inbound Customer Service Agent – Consumer Relations (Remote)

GE Appliances, a Haier company; Columbia (SC); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Remote Inbound Customer Service Agent, where you'll play a pivotal role in enhancing customer experiences for a leading appliance company. This entry-level position offers a comprehensive training program and the chance to work from home, providing essential support to consumers while fostering a culture of collaboration and continuous improvement. With a focus on effective communication and problem-solving, you'll help resolve customer inquiries and advocate for their needs. Embrace the opportunity to grow within a supportive environment dedicated to employee well-being and career advancement.

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) with company match

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• 1+ year of call-center experience and 2+ years in escalated customer service.
• Strong written and verbal communication skills in English.

Responsibilities

• Resolve escalated customer concerns and document issues.
• Follow up via phone, email, or text to resolve appliance-related concerns.

Skills

Effective communication skills

Problem-solving

Customer service experience

Organizational skills

Multitasking abilities

Education

High School Diploma or GED

Tools

Computer applications

Job description

Inbound Customer Service Agent – Consumer Relations (Remote)

Join us as an Inbound Customer Service Agent – Consumer Relations (Remote) at GE Appliances, a Haier company.

At GE Appliances, we aim to make "good things, for life." As the fastest-growing appliance company in the U.S., we are driven by creators, thinkers, and makers who believe in endless possibilities and continuous improvement. We value our people and encourage exploration, discovery, and collaboration to build a better future together.

Our philosophy, supported by three core commitments—we come together, we always look for a better way, and we create possibilities—guides our work, innovation, and community service.

Since 1990, Advanced Services Inc. (ASI) has been providing exceptional customer service to GE Appliances consumers, resolving their questions and concerns while fostering a culture that celebrates and rewards our employees. We are committed to creating happiness and well-being in every home, offering exciting career paths and promotional opportunities.

We are hiring candidates residing in Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities with equipment provided
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits from day 1
• 401(k) with company match
• Disability and life insurance
• Appliance discounts
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position Details:

Job Title: Inbound Customer Service Agent – Consumer Relations (Remote)

Locations: Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

What You'll Do:

As a Remote Consumer Advocate with ASI/GE Appliances, your role will involve resolving escalated customer service issues, advocating internally for satisfactory resolutions, and creating an outstanding service experience for GE Appliance consumers. This is an excellent opportunity for those eager to positively impact customer experiences and start an exciting career.

Initially, you will undergo a 10-week full-time training program from Monday to Friday, 8:30 AM to 5:00 PM (CST). Post-training, your shift will be 8 hours within the hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.

After training, your responsibilities will include:

• Resolving escalated customer concerns, documenting issues, and following resolution procedures
• Following up via phone, email, or text to resolve appliance-related concerns
• Negotiating and implementing concessions creatively and effectively
• Coordinating with stakeholders such as zones, dispatchers, and technicians
• Gathering information and surfacing concerns with suggested resolutions
• Conducting consumer satisfaction reviews before case closure
• Meeting work schedule demands with integrity and adherence to policies

Requirements:

• High School Diploma or GED
• At least 1 year of call-center experience
• At least 2 years of escalated customer service experience
• Effective communication skills in English
• Strong written and verbal skills
• Moderate to advanced computer skills, navigating multiple applications
• Excellent organizational and multitasking abilities
• Experience working from home (preferred)

Soft Skills:

• Customer-focused problem-solving passion
• Ability to work independently and follow management guidance
• Active listening and questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability, critical thinking, and teamwork orientation
• Calmness and empathy in challenging situations

Remote Work Environment Requirements:

• Reliable internet connection with Ethernet; no satellite, pre-paid, or DSL connections
• Internet speed: Ping ≤50 Mbps, Download ≥50 Mbps, Upload ≥15 Mbps

Our Culture:

We emphasize our People and Culture through our Zero Distance philosophy, committed to inclusion, diversity, engagement, belonging, and community impact. We support flexible work arrangements to help our employees perform their best while balancing personal and professional needs.

GE Appliances is an Equal Opportunity Employer. We participate in E-Verify and ensure employment decisions are free from discrimination based on protected characteristics. For accommodations, contact [e-mail].

Additional Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Manufacturing