Inbound Customer Service Agent – Consumer Relations (Remote)

GE Appliances, a Haier company; Louisville (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Inbound Customer Service Agent to join their remote team. This role is perfect for individuals passionate about providing exceptional customer support and resolving issues effectively. You'll work in a vibrant culture that values inclusion and diversity, ensuring every customer feels heard and valued. With a focus on career growth and a supportive work environment, this position offers the chance to make a positive impact on customers' experiences. If you thrive in a dynamic setting and enjoy helping others, this opportunity is for you!

Benefits

Paid on-the-job training

Work-from-home opportunities

No weekend shifts

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Tuition reimbursement

Gym membership reimbursement

Qualifications

• 1+ year of call center experience required.
• 2+ years in escalated customer service roles.
• Moderate to advanced computer skills needed.

Responsibilities

• Resolve escalated customer service issues effectively.
• Create outstanding service experiences for customers.
• Coordinate with internal departments for resolutions.

Skills

Effective communication in English

Problem-solving

Customer service

Organizational skills

Multitasking

Negotiation skills

Active listening

Education

High School Diploma or GED

Tools

Computer skills

Job description

Inbound Customer Service Agent – Consumer Relations (Remote)

Join to apply for the Inbound Customer Service Agent – Consumer Relations (Remote) role at GE Appliances, a Haier company.

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. We have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. Our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Job Description

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. You will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!

Compensation & Schedule

• Base rate of $17.00/hour + incentives based on quality scores - paid weekly.
• Training requires a 10-week full-time shift Monday-Friday 8:30 AM - 5:00 PM (CST).
• After training, expect to work an 8-hour shift between 7:00 AM to 6:00 PM (CST), Monday through Friday.

Post-training, your responsibilities include resolving escalated customer concerns, following up via phone, email, or text, negotiating solutions, coordinating with stakeholders, and ensuring customer satisfaction before case closure. You will also need to meet work schedule demands with integrity and adherence to policies.

Minimum Requirements

• High School Diploma or GED
• At least 1-year Call-Center experience
• At least 2-years Escalated Customer Service experience
• Effective communication in English
• Excellent written & verbal skills
• Moderate to advanced computer skills, navigating multiple online applications
• Exceptional organizational skills, ability to multitask
• Experience working from home (preferred)

Soft Skills

• Passion for helping customers and problem-solving
• Ability to work independently and follow directions
• Active listening, questioning, conflict resolution, negotiation, and time management skills
• Flexibility and adaptability to change
• Team-oriented attitude
• Calmness and empathy in challenging situations

Remote Work Environment Requirements

• Reliable internet connection: no Satellite, Pre-paid, or DSL internet
• Internet Speed: Ping ≤50 Mbps, Download ≥50 Mbps, Upload ≥15 Mbps

Our Culture

We focus on our People and Culture, emphasizing inclusion and diversity through our Zero Distance philosophy. We aim to create an environment where every individual feels valued, connected, and empowered, fostering engagement, belonging, and a culture of continuous improvement. We offer flexible work arrangements to support work-life balance. GE Appliances is an Equal Opportunity Employer and participates in E-Verify.