Inbound Customer Service Agent - Consumer Relations (Remote)

Lensa; Columbia (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Remote Consumer Advocate to enhance customer experiences. In this role, you'll resolve escalated service issues, advocating for customers while collaborating with various departments. This position offers the chance to make a positive impact on customer satisfaction while enjoying the flexibility of remote work. With a strong focus on employee growth and a supportive culture, this is an exciting opportunity for those passionate about customer service and problem-solving. Join a team that values creativity and collaboration in delivering exceptional service.

Benefits

Paid on-the-job training

Work-from-home opportunities

No weekend shifts

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Appliance discount program

Tuition reimbursement

Qualifications

• 1+ years of call-center experience required.
• 2+ years of escalated customer service experience preferred.

Responsibilities

• Resolve escalated customer service issues effectively.
• Coordinate with stakeholders to resolve customer concerns.

Skills

Call-Center Experience

Escalated Customer Service

Effective Communication

Problem-Solving

Organizational Skills

Multitasking

Active Listening

Conflict Resolution

Education

High School Diploma or GED

Tools

Windows-based Programs

Online Applications

Job description

Inbound Customer Service Agent - Consumer Relations (Remote)

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

1. Paid on-the-job training and mentoring
2. Work-from-home opportunities (equipment provided)
3. No weekend shifts
4. Paid time off
5. Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
6. 401(k) program with a company match
7. Short-term and long-term disability
8. Life insurance
9. Appliance discount program
10. Tuition reimbursement
11. Gym membership reimbursement
12. Career growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Job Description

How You'll Create Possibilities

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. Your role involves creating an outstanding quality service experience for GE Appliance consumers by advocating with multiple internal departments for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and start an exciting career!

• We offer a base rate of $17.00/hour plus incentives based on your quality scores, paid weekly.
• Training requires a 10-week full-time shift Monday-Friday 8:30 AM-5:00 PM (CST).
• After training, you will work an 8-hour shift between 7:00 AM to 6:00 PM (CST), Monday through Friday.

After 10 weeks of training, you will use multiple Windows-based programs and other internal applications to:

• Take ownership in resolving escalated customer concerns, including capturing all facts surrounding complaints, following outlined steps, data management, and responding to inquiries.
• Follow up with customers via phone, email, or text to resolve appliance-related concerns and close cases successfully.
• Find creative solutions that benefit customers and GE Appliances when negotiating and implementing concessions.
• Coordinate with stakeholders such as zones, dispatchers, technicians, etc., to resolve issues.
• Gather information from resources and surface concerns with suggested resolutions to the Team Leader or Manager.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands with compliance, integrity, and adherence to policies.

Position Requirements

What You'll Bring to Our Team

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Effective communication in English
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to multitask effectively
• Experience handling high-volume calls while managing multiple online applications
• Previous remote work experience (preferred)

Soft Skills

• Passion for helping customers and problem-solving
• Flexibility and ability to work independently and follow direction
• Active listening and questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability to change, critical thinking
• Team-oriented mindset
• Calmness and empathy in challenging situations

Remote Work Environment Requirements

• Availability subject to business needs; otherwise, a climate-controlled home office
• Reliable internet provider and Ethernet connection (no Satellite, Pre-paid, DSL)
• Internet Speed:
• Ping 50 Mbps or lower
• Download 50 Mbps or higher
• Upload 15 Mbps or higher

Our Culture

Our work centers on our People and Culture, reflecting our Zero Distance philosophy and commitment to inclusion and diversity (I&D). We foster an environment where everyone feels valued, connected, and empowered, supporting our community and organizational goals. We promote engagement, belonging, and connection, focusing on retention and a deeply connected organization.

GE Appliances is a trust-based organization that offers flexible work arrangements to balance individual, team, and organizational needs. We are an Equal Opportunity Employer and participate in E-Verify. For accommodations, contact [e-mail].