Inbound Customer Service Agent – Consumer Relations (Remote)

GE Appliances, a Haier company; Salt Lake City (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Inbound Customer Service Agent to join their remote team. This role offers the chance to resolve customer issues, advocate for consumer needs, and collaborate with internal departments to ensure satisfaction. With a focus on innovation and continuous improvement, this company provides a supportive environment that values teamwork and employee development. If you are passionate about delivering exceptional customer service and want to make a positive impact, this opportunity is perfect for you.

Benefits

Paid on-the-job training

Work-from-home opportunities

No weekend shifts

Paid time off

Medical, dental, vision benefits

401(k) with company match

Disability and life insurance

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• 1+ years of call-center experience.
• 2+ years of escalated customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Resolve escalated customer concerns and document issues.
• Follow up via phone, email, or text for resolutions.
• Negotiate creative solutions for customer satisfaction.

Skills

Customer-focused problem-solving

Effective communication

Organizational skills

Multitasking abilities

Conflict resolution

Negotiation skills

Active listening

Critical thinking

Education

High School Diploma or GED

Tools

Computer skills

Job description

Inbound Customer Service Agent – Consumer Relations (Remote)

Join to apply for the Inbound Customer Service Agent – Consumer Relations (Remote) role at GE Appliances, a Haier company.

At GE Appliances, a Haier company, we come together to make “good things, for life.” We are the fastest-growing appliance company in the U.S., driven by creators, thinkers, and makers who believe in innovation and continuous improvement. We value our people and encourage exploration, discovery, and teamwork.

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers, fostering a culture of employee recognition and career development. Our mission is to create happiness and well-being in every home.

Opportunities are available for residents within Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits from day 1
• 401(k) with company match
• Disability, life insurance, appliance discount, tuition reimbursement, gym membership reimbursement
• Career growth opportunities

Position Details:

Title: Inbound Customer Service Agent – Consumer Relations (Remote)

Locations: Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD.

Job Description:

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues, advocate for consumers, and coordinate with internal departments to ensure satisfactory resolutions. This role offers a great opportunity to positively impact customer experiences and start an exciting career.

Compensation includes a base rate of $17.00/hour plus incentives based on quality scores, paid weekly.

Training involves a 10-week full-time schedule, Monday-Friday, 8:30 AM - 5:00 PM (CST). After training, shifts are 8 hours within 7:00 AM - 6:00 PM (CST), Monday through Friday.

Responsibilities include:

• Resolving escalated customer concerns, documenting issues, and following resolution steps.
• Following up via phone, email, or text to resolve appliance-related concerns.
• Negotiating and finding creative solutions for customer satisfaction.
• Coordinating with stakeholders such as dispatchers and technicians.
• Gathering information, surfacing concerns, and conducting consumer satisfaction reviews.
• Adhering to schedules, policies, and values with integrity.

Minimum Requirements:

• High School Diploma or GED
• At least 1-year call-center experience
• At least 2 years of escalated customer service experience
• Effective communication in English
• Strong written and verbal skills
• Moderate to advanced computer skills
• Excellent organizational and multitasking abilities
• Experience working from home (preferred)

Soft Skills:

• Customer-focused problem-solving passion
• Ability to work independently and follow directions
• Active listening and questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability and critical thinking
• Team orientation and empathy

Remote Work Requirements:

• Reliable internet with Ethernet connection (no satellite or DSL)
• Internet speed: Ping ≤50 Mbps, Download ≥50 Mbps, Upload ≥15 Mbps

Our Culture:

We prioritize our People and Culture, fostering inclusion, diversity, and a sense of belonging. We support flexible work arrangements and are committed to equity and community engagement. GE Appliances is an Equal Opportunity Employer and participates in E-Verify. For accommodations, contact [e-mail].