Inbound Customer Service Agent - Consumer Relations (Remote)

Lensa; Columbus (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Remote Inbound Customer Service Agent, where you'll resolve customer issues and create exceptional service experiences. Enjoy flexible work arrangements, comprehensive training, and a range of benefits from day one. This role offers a chance to grow in a supportive environment while making a positive impact on customers' experiences.

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities

No weekend shifts

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Tuition reimbursement

Gym membership reimbursement

Qualifications

• Minimum of 1-year Call-Center experience.
• Minimum of 2-years Escalated Customer Service experience.

Responsibilities

• Resolve escalated customer service issues.
• Create outstanding quality service experience for consumers.
• Follow up with customers using phone, email, or text.

Skills

Communication

Problem Solving

Organizational Skills

Education

High School Diploma or GED

Tools

Windows-based programs

Job description

Inbound Customer Service Agent - Consumer Relations (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Job Description

How You'll Create Possibilities

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. In your role, you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!

• We offer a base rate of $17.00/hour + incentives based on your quality scores - paid weekly.
• Training requires a 10-week full-time shift Monday-Friday 8:30 AM - 5:00 PM (CST).
• After training, you can expect to work an 8-hour shift between 7:00 AM to 6:00 PM (CST), Monday through Friday.

After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:

• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.
• Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies.

Position Requirements

What You'll Bring to Our Team

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Previous experience working from home (preferred)

Soft Skills

• Passion for helping customers and problem-solving
• Flexible with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution skills; negotiation skills; and time management skills
• Flexibility, adaptability to change, and critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Requirements For Remote Work Environment

• Remote work opportunities are subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
• A local internet provider and an Ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues.
• Internet Speed Requirements:
• Ping 50 Mbps or lower
• Download 50 Mbps or higher
• Upload 15 Mbps or higher

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy. We recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This fosters an environment where every individual feels valued, connected, and empowered to contribute. We aim to strengthen communities and reflect the diversity of the communities we serve through our workforce, products, and practices.

We are cultivating a culture of engagement, belonging, and connection. While attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. We offer flexibility to help employees balance work and personal needs. When you join GE Appliances, you'll have the opportunity to work with your leader to create a flexible work arrangement that meets individual, team, and organizational needs.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

We participate in E-Verify and will provide your Form I-9 information to confirm your authorization to work in the U.S.

If you need assistance or accommodations due to a disability, please email [e-mail]