Inbound Customer Service Agent-Bodewell (Remote)

GE Appliances, a Haier company; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Inbound Customer Service Agent for a remote role. This position offers the chance to engage with customers, providing essential support and solutions for their appliance needs. With a focus on service excellence, you'll be part of a dynamic team dedicated to enhancing customer satisfaction. Enjoy a flexible work-from-home environment with comprehensive benefits, including medical coverage from day one and opportunities for career growth. If you're a proactive individual with a passion for helping others, this role is your gateway to a rewarding career.

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Appliance discount program

Tuition reimbursement

Gym membership reimbursement

Qualifications

• 1+ year experience in customer service or sales environment.
• Ability to research and analyze data for sound decision-making.

Responsibilities

• Provide direct support to GE Appliances Owners with a focus on sales and service.
• Resolve owner issues through troubleshooting and minor concessions.

Skills

Customer Service

Sales

Problem Solving

Communication

Data Analysis

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

MS Office

Windows-based Programs

Job description

Inbound Customer Service Agent-Bodewell (Remote)

Join to apply for the Inbound Customer Service Agent-Bodewell (Remote) role at GE Appliances, a Haier company.

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10 (four days a week), 10 hours a day, Monday, Wednesday, Thursday, Friday, from 8:30 AM to 7:00 PM (CST). (Tuesday & weekends off).

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TN; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

How You'll Create Possibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals, and minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

Shift: 4x10 (four days a week), 10 hours a day, Monday, Wednesday, Thursday, Friday, from 8:30 AM to 7:00 PM (CST). (Tuesday & weekends off).

We offer a base rate of $15.00/hour+ incentives based on your quality scores - paid weekly.

Training: 9-week full-time training, same schedule as post-training. Commitment to all training days is mandatory; no absences permitted during this period.

Post-training schedule: same as above.

After 9 weeks of training, you will use multiple Windows-based programs and internal applications to:

• Drive owner-focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, emails, chats, or written inquiries and providing answers related to product information, service, pre & post-purchase, and sales of parts, product, and services.
• Follow established guidelines, and when needed, take partnership to implement concession guidelines in the best interest of the owner and GE Appliances, using contact center systems.
• Create, update, and retrieve owner records for logging complaints, actions, and resolutions.
• Proactively provide feedback to Quality and Training teams to keep training materials updated.
• Adhere to safety policies and procedures to ensure a safe work environment.
• Support other parts of the business as directed.
• Perform other duties as assigned.

What You'll Bring to Our Team

• One-year relevant experience in customer service or sales environment.
• Proactive, self-starter with in-depth knowledge of processes and procedures, and strong follow-through skills.
• Ability to research, analyze data, and make sound decisions regarding escalated owner matters.
• High concentration and attention to detail.
• Excellent team player with strong verbal, written, and interpersonal skills.
• Maintain professional interactions to promote brand loyalty.
• Acts with integrity, seeks leadership guidance as needed.
• Familiarity with web-based systems for troubleshooting and resolution; comfortable navigating multiple systems.
• Ability to work effectively from home.
• Computer skills including MS Office and navigating multiple systems.

Requirements for Remote Work Environment

• Dedicated, quiet, and spacious work area for equipment.
• Reliable local internet with Ethernet connection; no Satellite, Pre-paid, or DSL allowed.

Internet Speed Requirements

• Ping: 50 Mbps or lower
• Download: 50 Mbps or higher
• Upload: 15 Mbps or higher

Our Culture

Our work centers on our People and Culture, emphasizing inclusion and diversity (I&D). We foster an environment where everyone feels valued, connected, and empowered. We aim to create solutions that empower colleagues, strengthen communities, and reflect the diversity of those we serve. We are committed to a flexible work environment, balancing individual, team, and organizational needs.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Participates in E-Verify and provides Form I-9 information to confirm work authorization in the U.S.

If you need assistance or accommodations due to a disability, contact [e-mail].

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Manufacturing