Inbound Customer Service Agent-Bodewell (Remote)

GE Appliances, a Haier company; Austin (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Inbound Customer Service Agent, der Kundenanfragen bearbeitet und Lösungen bietet. In dieser spannenden Rolle unterstützen Sie GE Appliances-Besitzer und fördern den Verkauf durch exzellenten Kundenservice. Sie arbeiten in einem flexiblen, remote Umfeld, das Ihnen die Freiheit gibt, von zu Hause aus zu arbeiten. Das Unternehmen bietet umfassende Schulungen, zahlreiche Vorteile und eine Kultur, die Vielfalt und Inklusion schätzt. Wenn Sie leidenschaftlich daran interessiert sind, das Leben der Menschen zu verbessern, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Bezahlte Schulung und Mentoring

Homeoffice-Möglichkeiten (Ausrüstung bereitgestellt)

Keine Wochenendschichten

Bezahlte Freizeit

Medizinische, zahnärztliche und visuelle Leistungen ab dem ersten Tag

401(k)-Programm mit Unternehmensbeitrag

Kurz- und langfristige Invaliditätsversicherung

Lebensversicherung

Rabattprogramm für Geräte

Kostenübernahme für Fitnessstudio-Mitgliedschaften

Qualifications

• Mindestens ein Jahr relevante Erfahrung im Kundenservice oder Verkauf.
• Fähigkeit, Daten zu recherchieren, zu analysieren und fundierte Entscheidungen zu treffen.

Responsibilities

• Direkte Unterstützung von GE Appliances-Besitzern mit Fokus auf Verkauf und Service.
• Lösungen für Kundenprobleme via Anrufe, E-Mails und Chats bereitstellen.

Skills

Kundenservice

Verkauf

Kommunikationsfähigkeiten

Datenanalyse

Detailgenauigkeit

Education

Abschluss in einem relevanten Bereich

Tools

Windows-basierte Programme

Webbasierte Systeme

Job description

Inbound Customer Service Agent-Bodewell (Remote)

Join to apply for the Inbound Customer Service Agent-Bodewell (Remote) role at GE Appliances, a Haier company.

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10 (days a week) x10 hours a day, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), (Tuesday & weekends off).

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TN; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

How You'll Create Possibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a focus on sales and service. Responsibilities include providing product information, registration support, and handling inquiries related to service, parts, delivery, and dealer locations. Concierge agents will resolve owner issues through troubleshooting, sales, referrals, and minor concessions. Limited support to Non-GE Appliance branded owners is also part of the role.

Shift: 4x10 (days a week) x10 hours a day, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST). Training is 9 weeks full-time with the same schedule, during which attendance is mandatory. Post-training, the schedule remains the same. The role requires participation in a shift bid twice a year for schedule adjustments within our business hours of 7 am-7 pm CST.

After training, you will utilize multiple Windows-based programs and internal applications to:

• Provide solutions for customer issues, using creativity and judgment, via calls, emails, chats, or written inquiries.
• Follow guidelines and partner to implement concessions in the best interest of owners and GE Appliances.
• Create, update, and retrieve owner records, logging complaints, actions, and resolutions.
• Provide feedback to Quality and Training teams to improve processes.
• Adhere to safety policies.
• Support other business parts as directed.
• Perform other duties as assigned.

Qualifications:

• At least one year of relevant customer service or sales experience.
• Proactive, self-starting, with strong process knowledge and follow-through.
• Ability to research, analyze data, and make sound decisions.
• High attention to detail.
• Excellent communication skills and professional interaction to promote brand loyalty.
• Familiarity with web-based systems and navigating multiple platforms.
• Ability to work effectively from home.

Remote Work Environment Requirements:

• Dedicated quiet workspace with space for equipment.
• Stable internet with Ethernet connection (no satellite, pre-paid, or DSL).
• Internet speed: Ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher.

Our Culture

We focus on our People and Culture, emphasizing inclusion and diversity (I&D). We aim to foster an environment where everyone feels valued, connected, and empowered, reflecting our Zero Distance philosophy. We are committed to creating solutions that empower colleagues, strengthen communities, and promote a culture of belonging, purpose, and engagement. Flexibility in work arrangements is available to support work-life balance.

GE Appliances is an Equal Opportunity Employer and participates in E-Verify. For accommodations, contact [e-mail].